Performance Measurement: Building Theory,

This volume in the ASPA Classics series compiles the most influential contributions to the theory and practice of performance measurement that have been published in various journals affiliated with the American Society for Public Administration. The book includes major sections of original text along with the readings, and provides students and practitioners with a handy reference source for theory development and practice improvement in performance measurement. The coverage is broad, including methods and techniques for developing effective performance measurement systems, building performance-based management systems, and sustaining performance-based budgeting. The articles are all classics in the field that have endured the test of time and are considered must reads on performance measurement.

Introduction
Making the Case for Performance Measurement
Text
Measuring State and Local Government Performance: Issues to Resolve Before Implementing a Performance Measurement System
The First Step in the Reinvention Process: Assessment
Commentary: The Case for Performance Monitoring
Performance Measurement Purposes and Techniques
Text
Introduction
Purposes of Measuring Performance
Local Government Benchmarking: Lessons from Two Major Multigovernment Efforts
Techniques for Assessing Performance
Comparative Performance Measurement: Insights and Lessons Learned from a Consortium Effort
Overcoming the Inadequacies of Performance Measurement in Local Government: The Case of Libraries and Leisure Services
Performance-Based Budgeting
Text
Introduction
Using Performance Measures for Federal Budgeting: Proposals and Prospects
The Road to PPB: The Stages of Budget Reform
The State of the States: Performance-Based Budgeting Requirements in 47 out of 50
Performance-Based Management
Text
Introduction
State Agencies' Experience with Strategic Planning: Findings from a National Survey
Putting a Powerful Tool to Practical Use: The Application of Strategic Planning in the Public Sector
The Role of Citizens in Measuring and Promoting Performance
Introduction
Text
Coproduction: Citizen Participation in Service Delivery
Citizen Ratings of Public and Private Service Quality: A Comparative Perspective
Citizen Satisfaction with Urban Services: Potential Misuse as a Performance Indicator
Reinventing Government or Reinventing Ourselves: Two Models for Improving Government Performance
Performance Measurement Across Government Levels
Text
Introduction
The Government Performance and Results Act (GPRA): Hydra-headed Monster or Flexible Management Tool?
The Impact of Three Years of Experience and a New Governor on the State of Washington's Productivity Program
Designing Effective Performance-Measurement Systems under the Government Performance and Results Act
Performance Measurement in U.S. Countries: Capacity for Reform
Performance Measurement in Municipal Government: Assessing the State of the Practice
Implementation
Text
Introduction
Theoretical Background
Practical Implications
Promoting the Utilization of Performance Measures in Public Organizations: An Empirical Study of Factors Affecting Adoption and Implementation
Index
About the Editors
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Performance Measurement: Building Theory, Improving Practice: Building Theory, Improving Practice

Summary

Table of Contents

Supplemental Materials