Performance Measurement Getting Results

Long before reinventing government came into vogue, Harry Hatry and the Urban Institute pioneered methods for government and human services agencies to measure the efficacy of their programs. Performance Measurement covers every component of the process, from identifying the program¿s mission, objectives, customers, and trackable outcomes to finding the best indicators and sources of data for each outcome, and collecting them. The book explains how to select indicator breakouts and benchmarks for comparison to actual values, and describes numerous uses for performance information. Since the publication of the first edition in 1999, the use of performance measurement has exploded at all levels of U.S. government, in nonprofit agencies, and around the world. The new edition has been revised and expanded to address recent developments, including the increased availability of computer technology, the movement to use outcome data to improve services, and the quality control issues that have emerged as data collection has increased. It is an indispensable handbook for both newcomers and experienced managers looking to improve their use of outcome data.