Personal Development For Life And Work

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ISBN: 9780538441483 | 0538441488
Cover: Paperback
Copyright: 2/25/2005

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Personal Development for Life and Work is designed to help students recognize the important role personal qualities play in the workplace. Successful attitudes, interpersonal skills, critical thinking skills, and strong work ethics are qualities today's employer's seek and demand. This book focuses on preparing entry-level workers for success in the workplace with an interactive format that provides students with the framework for successful skill development.

Self-Esteem

(19)

Know Yourself

(8)

Develop Self-Esteem

(1)

Face and Accept Realty

(1)

Masks Off

(6)

Accept Yourself

(10)

Failure Can Pave the Way to Success

(1)

Be Sensitive to Feedback

(9)

Self-Improvement

(23)

Plan to Improve

(7)

Visualize Your Best Self

(1)

Long-Term Goals

(1)

Short-Term Objectives

(1)

Action Plans

(4)

Actively Working to Improve Yourself

(15)

Mentoring and Coaching

(1)

Counseling

(1)

Behavior Modification

(1)

Aptitude and Interest Testing

(1)

Try-Out Experiences

(2)

Self-Improvement Action Plans

(11)

Developing Positive Attitudes

(24)

How Attitudes Develop

(4)

Attitudes Defined

(1)

Attitudes and Image

(1)

Learning Attitudes

(4)

Attitudes Are Catching

(5)

Your Feelings Show

(1)

Your Attitudes Influence Others

(5)

Improve Your Attitudes

(14)

Three Steps to Improve

(1)

Avoid the Negative

(2)

Coping with Other People's Negative Attitudes

(12)

Communication Channels

(36)

Communication

(4)

Communication Takes Two

(4)

Communication Barriers

(6)

Choice of Words

(1)

Selective Communication

(5)

Channel Openers

(6)

Friendly Attitude

(1)

Using Positive Persuasion

(1)

Help the Other Person Feel Important

(1)

Reward the Positive; Ignore the Negative

(5)

Communication Styles

(5)

Passive Communication

(1)

Aggressive Communication

(1)

Assertive Communication

(4)

Listening: A Vital Part of Communication

(14)

Barriers to Listening

(1)

Good Listening Skills

(1)

Separate Facts from Opinions

(12)

Getting Your Message Across

103

(36)

Rules for the Sender

104

(4)

Be Clear

104

(1)

Say No in a Positive Way

104

(4)

Conversational Skills

108

(8)

Voice Qualities

108

(2)

Don't Talk Too Fast

110

(1)

Silence Is Okay

110

(1)

Learn to Listen

110

(1)

Respect the Space of Others

111

(1)

Achieve Eye Contact

112

(1)

Let Others Speak

112

(1)

Avoid Being Shy

112

(4)

Conversation---What Do I Say?

116

(6)

Keep Your Statements Pleasant

116

(1)

Get Involved

116

(1)

Keep an Open Mind

117

(1)

Avoid Total Disagreement

117

(1)

Encourage Feedback

118

(4)

Speaking Before Groups

122

(17)

Selecting the Subject

122

(1)

Preparing the Speech

123

(1)

Presenting the Speech

124

(15)

Communicating to Resolve Conflict

139

(32)

What Is Conflict?

140

(7)

Types of Conflict

140

(2)

How to Avoid Conflicts

142

(5)

Conflict Phases

147

(5)

Phase I---Taking Sides

147

(1)

Phase II---Keeping Score

147

(1)

Phase III---Showdown

148

(1)

Phase IV---Adjustment

148

(4)

Handling Conflict Adjustments

152

(19)

Negative Conflict Adjustment

152

(1)

Positive Conflict Resolution

153

(18)

Working with Others

171

(38)

Value-Added Qualities

172

(8)

Cheerfulness

172

(1)

Sense of Humor

173

(1)

Tactfulness

174

(1)

Empathy and Sympathy

174

(2)

Willingness to Participate

176

(4)

Negative Traits to Avoid

180

(5)

Resentment

180

(1)

Irritating Habits

180

(1)

Envy and Jealousy

181

(1)

Self-Pity

181

(4)

Being a Team Player

185

(9)

Keys to Getting Along with Others

185

(4)

Your Position on the Team

189

(1)

Being a Good Team Player

189

(5)

Understanding Your Work Group

194

(15)

Helping the Problem Coworker

194

(1)

Identifying Special Coworkers

195

(14)

Getting Along with Your Supervisor

209

(40)

Know Your Supervisor

210

(8)

A Supervisor is a Real Person

210

(1)

Leadership Styles

210

(4)

Leadership Style Selection

214

(4)

Communicating with Your Supervisor

218

(4)

Allow No Surprises

218

(1)

Understand Your Supervisor's Communication Style

218

(4)

Special Communications with Your Supervisor

222

(8)

Take Problems to Your Supervisor

222

(1)

Share Your Ideas

223

(1)

Ask For a Raise

224

(1)

Accept a Compliment

224

(6)

What Should You Expect of Your Supervisor?

230

(6)

Your Right to Criticism

230

(1)

Avoid Negative Reactions to Criticism

230

(1)

Handling Criticism

231

(2)

Safe Work Environment

233

(1)

Personal Recognition

233

(3)

What Your Supervisor Expects of You

236

(13)

Be Present and On Time

236

(1)

Show Diligence and Initiative

236

(1)

Allegiance

236

(1)

Enthusiasm

236

(1)

Change

237

(12)

Relating to Clients and Customers

249

(24)

Customer Expectations

250

(8)

Quality Products and Services

250

(1)

Reliability

250

(1)

Empathy and Understanding

251

(1)

Timeliness

252

(1)

Recognition and Acknowledgment

253

(5)

Customer Communication

258

(15)

Be Attentive

258

(1)

Don't Be a ``Know-It-All''

258

(1)

Be Knowledgeable

258

(1)

Treat Customers with Respect

259

(1)

Be Helpful

260

(1)

Don't Take It Personally

260

(1)

Is the Customer Always Right?

261

(1)

Listen to and Believe Your Customers

262

(1)

Educate Your Customers

262

(1)

Attitude

263

(10)

Self-Motivation

273

(26)

Show Initiative

274

(8)

Sources of Motivation

274

(1)

Be Willing to Work

274

(1)

Take on Unpleasant Tasks

274

(1)

Act On Your Own

275

(1)

Learn On Your Own

275

(1)

Be Open and Eager to Learn

276

(1)

Do More and Better Than Expected

277

(5)

Be Responsible

282

(17)

Be Dependable

282

(1)

Be Conscientious

283

(1)

Exercise Good Judgment

284

(15)

Self-Management

299

(30)

Efficient Work Habits

300

(7)

Orderliness

300

(1)

Time Management

300

(3)

Resource Management

303

(4)

Stress Management

307

(22)

Causes and Effects of Stress

307

(2)

Stress Signals

309

(1)

Keep Stress Under Control

310

(2)

Develop Self-Control

312

(1)

Control Your Achievement Motivation

312

(1)

Maintain Good Health

313

(1)

Be Good to Yourself

314

(15)

Thinking Skills

329

(22)

Employers Want People Who Can Think

330

(5)

Critical Thinking

330

(1)

Creative Thinking

331

(4)

Thinking Strategies

335

(16)

Problem Solving

335

(3)

Develop Your Thinking Skills

338

(13)

Standards of Conduct

351

(24)

Integrity and Ethics

352

(7)

Understand Employer Expectations

352

(1)

Keep Your Standards High

352

(1)

Loyalty

353

(1)

Avoid Drug and Alcohol Abuse

354

(5)

Honesty

359

(16)

Petty Theft

359

(1)

Expense Account Abuses

360

(2)

Abuses of Fringe Benefits

362

(13)

Valuing Diversity

375

(36)

Diversity in the Workplace

376

(6)

Take Pride in Who You Are

376

(1)

Widen Your Perspective

376

(1)

Past Intolerance of Diversity

377

(1)

The Workforce of Today

378

(4)

Cultural Conflict

382

(7)

Be Respectful of Other Cultures

382

(1)

Be Sensitive and Respectful of Differences

382

(1)

Manage Language Barriers

383

(2)

Help Others Make Cultural Adjustments

385

(4)

Discrimination

389

(22)

Prejudice and Stereotyping

389

(2)

What the Law Provides

391

(4)

Avoiding, Resisting, or Fighting Discrimination or Prejudice

395

(16)

Getting the Job

411

(48)

The Job Campaign

412

(7)

Making Your Inventory List

412

(1)

Organizing Your Inventory List

413

(1)

Checking Your Aptitude

413

(6)

Job Resources

419

(7)

People

419

(1)

Newspaper Help-Wanted Advertisements

419

(1)

Employment Agencies

419

(2)

Civil Service Positions

421

(1)

Other Job Resources

421

(5)

Job Search Documents

426

(14)

Resume

426

(4)

Job Application

430

(4)

Letter of Application

434

(6)

The Job Interview

440

(19)

Preparing for the Interview

440

(1)

Interview Questions

441

(1)

The Interview Process

441

(2)

Follow Up

443

(16)

Workplace Success

459

(41)

First Day on the Job

460

(6)

Employment Forms

460

(1)

Introductions

460

(1)

Job Description

461

(1)

Rules of the Job

461

(1)

Safety Rules

462

(1)

``Understood'' Rules

462

(4)

Keeping Your Job

466

(9)

Work Environment

466

(1)

Employment Insurance

466

(4)

Finding a Mentor

470

(1)

Workplace Politics

470

(5)

Planning Your Career

475

(7)

Visualize Success in Your Career

475

(1)

Career Goal

475

(1)

Goal Planning

476

(6)

Moving Ahead

482

(18)

Performance Appraisals

482

(1)

Raises and Promotions

482

(3)

Leadership

485

(1)

How to Leave a Job

485

(15)

Endnotes

500

(3)

Supplemental Enrichment Resources

503

(5)

Glossary

508

(5)

Index

513

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Personal Development For Life And Work

Summary

Table of Contents

Supplemental Materials