The Personal Efficiency Program How to Stop Feeling Overwhelmed and Win Back Control of Your Work!

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ISBN: 9780470371312 | 0470371315
Cover: Paperback
Copyright: 12/22/2008

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A practical guide to getting organized, beating procrastination, and working more efficientlyThe Fourth Edition of The Personal Efficiency Program continues the book's long tradition of helping overwhelmed professionals get their work lives organized to become more effective and efficient. Readers will learn how to stop procrastinating, stop feeling overwhelmed, and start feeling good about their work lives. This new edition contains new chapters on e-mail and meetings, as well as new content on portable communications and how best to utilize tools like cell phones and Blackberries(r) . As always, this edition features Kerry Gleeson's proven, effective program for helping anyone get organized and become far more productive.Kerry Gleeson (Boca Raton, FL) is founder and CEO of the Institute for Business Technology (IBT) International, which has offices in 25 countries on five continents, and has worked with many Fortune 500 companies, as well as thousands of other companies around the world. An expert on white-collar productivity, he has advised executives from such corporations as PricewaterhouseCoopers, Unilever, IBM, and Ernst & Young, among others.

Worldwide Opportunities with IBT	p. xv
Preface	p. xvii
Acknowledgments	p. xix
Introduction	p. 1
Origin of the Personal Efficiency Program	p. 2
How to Work	p. 4
Executive Summary	p. 5
Get Organized	p. 7
Habits and Routines	p. 10
Batching Work	p. 11
Planning	p. 12
Continuous Improvement of the Process (Kaizen)	p. 13
Do It Now!	p. 15
Why the Personal Efficiency Program Works	p. 17
Start with Your Desk or Work Space	p. 19
Overcoming Procrastination	p. 21
Not Everything Can or Should Be Done Now	p. 30
Build Decisiveness into Your Work Habits	p. 31
Establish Do It Now Work Habits	p. 32
Perfection	p. 33
Discipline	p. 34
Follow-Up for Chapter 2	p. 35
Organize It Now!	p. 37
A Soldier's Story	p. 39
Cleaning Out the Clutter	p. 39
Where Does Clutter Come From?	p. 40
Why Clutter Stays There	p. 41
Out of Sight?	p. 42
Don't Overlook the Obvious	p. 42
Start with the Basics	p. 44
Your Office Toolbox	p. 44
Become Familiar with Tools as They Come on the Market	p. 46
Organizing Files-Beginning with Paper	p. 47
Working Files	p. 48
Tickler System	p. 50
Setting Up Your Personal Working Files	p. 51
Your Personal Reference Files: Note Things to Do as You Come across Them	p. 52
Archive Files	p. 54
Tips-What to Keep, Where to Keep It, and What to Throw Away	p. 55
Tips for Improving Your Paper Filing System	p. 56
Filing and Labeling	p. 56
Organizing Electronic Files	p. 58
Where to Begin-The Computer's Operating System	p. 59
Back Up Your Hard Drive	p. 60
Naming Electronic Files	p. 60
Let the Computer Find Your Documents for You	p. 63
Organizing E-Mail	p. 64
Steps to Organize E-Mail	p. 65
Creating and Organizing Your E-Mail Address Book	p. 65
Organizing Bookmarks-Web Pages You May Wish to Access in the Future	p. 66
Organizing the Computer Desktop to Access Applications and Files Easily	p. 67
Using Search Functions	p. 67
Organizing Other Media	p. 68
Summary	p. 69
Follow-Up for Chapter 3	p. 70
Do It Routinely	p. 73
Keep a Time Log	p. 75
Electronic Time Log	p. 76
Overcome Information Overload	p. 76
Beyond the In Basket	p. 80
Batch the Routine Work	p. 81
Schedule and Avoid Having to Decide	p. 82
Parkinson's Law and the Allocation of Time	p. 83
Blocks of Time	p. 84
Batching Telephone Calls	p. 84
One More Thing!	p. 86
Batching E-Mail	p. 86
Paper Mail/Memos	p. 87
Reading	p. 89
Weekly One-on-One Meetings	p. 89
Daily Meeting with Administrative Assistant	p. 90
Dealing with Interruptions	p. 91
Respect Other People's Time	p. 92
Making It Work	p. 92
Pitfalls	p. 94
Follow-Up for Chapter 4	p. 95
Plan It Now!	p. 97
Purpose of Planning	p. 99
Planning Principles	p. 101
Prioritizing-Task Management	p. 101
Time Management	p. 102
The Time It Takes to Plan: Is It Worth It?	p. 103
PEP Planning Process	p. 103
Daily Planning	p. 104
Weekly Planning	p. 104
One More Reason to Schedule a WRAP (Weekly Review and Action Plan)	p. 106
Shaping the Diary-A Monthly Planning Process for Senior Executives	p. 110
Project Implementation Planning	p. 111
Criteria for Project Planning	p. 113
Implementation Mapping	p. 113
Planning in Microsoft Outlook/Lotus Notes	p. 115
Planning on a Computer	p. 116
Microsoft Outlook/Lotus Notes Calendaring	p. 117
Strategic Planning	p. 117
Goals	p. 118
Personal Goals	p. 119
Values	p. 120
Values on a Personal Level	p. 121
Visualization-What You See Is What You Get	p. 122
Follow-Up for Chapter 5	p. 123
Dealing with E-mail Now! The Single Biggest Challenge for Most People	p. 127
Take Control of What You Get	p. 130
The More E-Mail You Send, the More Your Will Receive	p. 131
Push to Pull	p. 131
If You Have Administrative Support	p. 131
Technical Solutions	p. 132
Change E-Mail Address	p. 133
You Decide When to Handle Your E-Mail	p. 133
CCs and "Reply All"	p. 134
Managing and Processing Information Efficiently	p. 134
Add-In Applications for E-Mail Programs-Organize Information	p. 134
Setting Standards	p. 135
More Standards	p. 136
Processing Information	p. 136
The Four Ds	p. 137
Turn Off Notifications	p. 138
Instant Messages	p. 138
Pending Folder	p. 138
Setting Reminders	p. 138
Read Faster!	p. 139
E-Mail Rules of Thumb	p. 139
It Is No Easy Task!	p. 141
Follow-Up for Chapter 6	p. 141
Follow-Up and Follow-Through!	p. 143
Persistence	p. 145
Persistence, Routines, and Habits-Doing What You Don't Like to Do	p. 146
Forget Remembering	p. 148
Preoccupation and Time	p. 149
Organize Efficient Follow-Up Systems	p. 150
Paper Follow-Up	p. 150
Logbook	p. 151
Electronic Solutions to a Logbook	p. 153
Calendar Systems	p. 153
Electronic Solutions to Follow-Up and Follow-Through	p. 154
Combination Paper and Electronic Calendaring Systems	p. 156
Work Groups	p. 156
Follow-Up and Delegation	p. 157
Delegation-Using Your Electronic Tools	p. 159
Exceptions to the Rule	p. 159
Make Follow-Up Part of the Work Process	p. 160
Follow-Up for Chapter 7	p. 161
Do It Right, Now!	p. 163
Apply This One Principle, and That Is All You Need to Do	p. 165
Why Quality?	p. 166
Kaizen	p. 166
PEP-A Practical Tool for Quality Improvement	p. 167
6S	p. 168
Identifying Your Customers and Their Needs	p. 169
Workplace Kaizen	p. 170
Benchmarking	p. 171
Focus on Prevention	p. 171
Project-by-Project Improvement	p. 172
Continuous Change	p. 172
Summary	p. 172
Follow-Up for Chapter 8	p. 173
Do It Now!-From Wherever You Are!	p. 175
Evolving Work Environments	p. 177
Why Now?	p. 177
What Is a "Mobile Work Environment"?	p. 178
Working Out of a Home Office	p. 178
Common Denominators	p. 179
The Proper Work Tools for the MWE	p. 180
Work Issues in the MWE Home Office	p. 181
Common Issues Faced Working in the MWE	p. 182
Work Issues in the MWE	p. 184
Follow-Up for Chapter 9	p. 184
Be a Do It Now Manager!	p. 187
Management by Walkabout	p. 189
Examples of PEP Walk	p. 192
Why PEP Walk Works	p. 193
Had I Known!	p. 194
Face-to-Face Communication	p. 195
Follow-Up Method	p. 196
Delegation	p. 196
What Does a Do It Now Manager Do?	p. 197
Concentrate on the Process of Work	p. 197
Don't Be Tied to the Desk	p. 198
Start with Yourself	p. 199
Electronic Tools to Enhance Your PEP Walks	p. 199
MBWA in an Alternative Office	p. 200
Summary	p. 201
Follow-Up for Chapter 10	p. 202
Making Meetings Effective	p. 203
Cutting Down on the Number of Meetings	p. 207
Meeting Analysis	p. 207
Go. See. Confirm	p. 208
If You're Going to Call a Meeting, Run It Right	p. 210
Well-Run Meetings	p. 211
During Meetings	p. 213
After the Meeting	p. 215
Summary	p. 215
Follow-Up for Chapter 11	p. 215
Maintain It Now	p. 217
Entropy	p. 219
Maintenance and the Work Cycle	p. 220
Make It Easy	p. 222
Should You Be Maintaining It in the First Place?	p. 222
Preventive Maintenance	p. 223
Maintenance and Do It Now	p. 223
Make Maintenance a Habit	p. 224
The 21-Day Challenge	p. 224
Maintenance of Common Files	p. 226
Maintenance and Travel	p. 226
Maintenance and Continuous Improvement	p. 228
Periodic Catch-Up	p. 229
Minimum Maintenance	p. 229
What to Do When It All Goes to Pot	p. 229
Follow-Up for Chapter 12	p. 231
Epilogue
Just One New Habit	p. 233
Recommended Reading	p. 235
Index	p. 237
About the Institute for Business Technology	p. 247
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The Personal Efficiency Program How to Stop Feeling Overwhelmed and Win Back Control of Your Work!

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