Personnel in Practice

Personnel in Practice has been written and developed to meet the needs of students undertaking the Institute of Personnel and Development Certificate in Personnel Practice Course (the IPD-CPP). It provides the knowledge and understanding students require to meet the course demands, and to function effectively in the real world of personnel practice. This clear, fundamental introduction as to how personnel works is divided into six major sections: bull; bull;The Context of Personnel Practice: the role of personnel in organizations and modern management practices. bull;Planning the Human Resource: staffing and corporate strategy, recruitment, selection and induction. bull;Developing Employees: the role and management of training and the development of knowledge, skills and attitudes. bull;Performance Management: appraisal, performance, and reward management. bull;Personnel Information: using records, statistics, and a Computerised Personnel Information System (CPIS). bull;Employee Relations: Industrial relations including employee relations policy, rules and codes of practice, ACAS, grievance and discipline, and the law on health and safety. Personnel In Practice sets the personnel function in a modern context and goes on to introduce all the key techniques ranging from recruitment to training, motivating to rewarding. Relevant legal and safety issues are also included. Comprehensive, accessibly written and up to date, this new text is an essential resource for all IPD students and for anyone who needs a thorough grounding in personnel.

Donald Currie has seventeen years' experience in Personnel as both a senior manager and a consultant, after qualifying as an Applied Occupational Psychologist. He subsequently joined Southampton Institute where he has run the Personnel Management Programme for many years and introduced the IPD-CPP course of which he is course leader.

He broadcasts and speaks widely on personnel issues with a special interest in occupational stress.

List of Figures

xi

(2)

List of Tables

xiii

(1)

List of Exhibits

xiv

(1)

List of Abbreviations

xv

(2)

Introduction

xvii

PART I THE CONTEXT OF PERSONNEL PRACTICE

1

(90)

1 Organizations

3

(8)

Introduction

3

(1)

The Purposes of Organizations

3

(1)

Public Sector Organizations

4

(1)

Private Sector Organizations

5

(1)

Definitions of Organizations

6

(1)

The Pressures on Organizations

7

(2)

The Process of Organizing

9

(2)

2 A History of Management Thought

11

(19)

Introduction

11

(1)

Classical Theories

12

(7)

The Human Relations Approach

19

(3)

System Theory and Contingency Approaches

22

(4)

Human Resource Management

26

(2)

Summary of the History of Management Thought

28

(2)

3 Management Processes and Functions

30

(6)

Introduction

30

(1)

Definitions

30

(3)

Decision Making

33

(1)

Decisional Risk

34

(1)

How Decisions are Made

34

(2)

4 Communication

36

(9)

Definition

36

(1)

The Communication Process

37

(1)

Barriers to Good Communication

38

(1)

Formal Communication

39

(1)

Communication Methods

40

(2)

Listening

42

(2)

Summary

44

(1)

5 Motivation

45

(17)

Introduction

45

(1)

Early Theories of Motivation

46

(8)

Later Theories of Motivation

54

(6)

Integration of Theories

60

(2)

6 Leadership

62

(15)

Definition

62

(1)

The Traits Approach

63

(2)

Functional Leadership

65

(1)

The Behavioural Approach

66

(2)

Leadership Styles

68

(3)

Situational Leadership and Contingency Models

71

(4)

Summary

75

(2)

7 General Personnel Activities

77

(14)

Introduction

77

(3)

Structuring the Personnel Department

80

(1)

The Personnel `Parish'

81

(3)

Personnel and Change

84

(6)

Summary

90

(1)

PART II PLANNING THE HUMAN RESOURCE

91

(60)

8 Human Resource Planning

93

(17)

Introduction

93

(1)

Definitions of Manpower Planning

93

(3)

Human Resource Planning Activities

96

(2)

Forecasting HR Demand

98

(4)

Forecasting the Human Resource Supply

102

(4)

Human Resource Costs

106

(1)

Employment Costs

107

(1)

Summary

108

(2)

9 Recruitment

110

(22)

The Range and Scope of Recruitment Practices

110

(1)

Identifying a Vacancy

111

(1)

The Job Description

112

(5)

Equal Opportunities

117

(1)

Recruitment Advertising

118

(1)

Application Forms

119

(1)

Internal Appointments

120

(5)

Using Consultants and Specialists

125

(2)

External Advertising

127

(2)

The Recruitment Advertisement

129

(1)

Summary

130

(2)

10 Selection

132

(14)

Screening Applications

132

(1)

Shortlisting

133

(1)

Interview Administration

133

(4)

Interviewing

137

(5)

Making the Decision

142

(2)

Making an Offer of Employment

144

(1)

Summary

145

(1)

11 Induction

146

(5)

Introduction

146

(1)

Effective Induction

146

(1)

The Induction Crisis

147

(1)

Systematic Induction

148

(2)

Induction Training

150

(1)

Summary

150

(1)

PART III DEVELOPING EMPLOYEES

151

(50)

12 Aspects of Learning

153

(15)

Introduction

153

(1)

Definition

153

(1)

Natural Learning

154

(1)

Organized Learning

154

(1)

The Learning Process

155

(1)

Early Approaches to Learning

156

(4)

Learning in the Work Environment

160

(1)

Modern Theories of Learning

161

(7)

13 Training

168

(18)

Introduction

168

(1)

Definition

168

(1)

Training and Performance

169

(2)

Training and Development

171

(1)

Systematic Training

172

(1)

Identifying Training Needs

173

(1)

Job Analysis

174

(1)

Training Needs Analysis

175

(4)

Preparing a Training Programme

179

(6)

Summary

185

(1)

14 The Techniques of Training

186

(15)

Introduction

186

(1)

Skill Classification

187

(1)

Training Techniques

187

(3)

Section 1: Developing Knowledge and Understanding

190

(4)

Section 2: Developing Skills

194

(4)

The Learning Curve

198

(2)

Summary

200

(1)

PART IV PERFORMANCE MANAGEMENT

201

(68)

15 Personality, Perception and Intelligence

203

(21)

Introduction

203

(1)

Individual Differences

203

(1)

Why We Are Unique

204

(1)

Definitions

204

(1)

Classical Theories of Personality

205

(4)

Individual Differences Revisited

209

(1)

Perception

209

(8)

Intelligence

217

(7)

16 Attitudes

224

(12)

Introduction

224

(1)

The Attitude Object

224

(1)

Components of an Attitude

224

(2)

How Do We Develop Our Attitudes?

226

(1)

Measuring Attitudes

227

(4)

Changing Attitudes

231

(4)

Summary

235

(1)

17 Groups in Organizations

236

(10)

Introduction

236

(1)

What Is a Group?

236

(3)

Group Norms

239

(1)

Reference Groups

240

(1)

How Groups Are Formed

241

(1)

What Groups Are For

242

(1)

Constraints upon Group Activities

243

(2)

Summary

245

(1)

18 Systems of Appraisal

246

(11)

Introduction

246

(11)

Performance Appraisal

247

(2)

The Objectives of Appraisal

249

(2)

The Appraisal Interview

251

(3)

Potential and Reward Reviews

254

(3)

19 Reward Management

257

(12)

Introduction

257

(1)

Reward Strategy

257

(2)

Systems of Payment

259

(7)

The HRM Approach

266

(1)

Summary

266

(3)

PART V PERSONNEL INFORMATION HANDLING

269

(14)

20 Personnel Administration

271

(5)

Introduction

271

(1)

Using Personnel Records

272

(2)

Legal Requirements

274

(1)

Summary

275

(1)

21 Personnel Information Systems

276

(7)

Introduction

276

(1)

Role of the CPIS

276

(1)

Acquiring the System

277

(1)

Installing the System

277

(1)

Applications

278

(3)

Using the Computer

281

(2)

PART VI EMPLOYEE RELATIONS

283

(34)

22 The Employee Relationship

285

(7)

Introduction

285

(1)

Unitary and Pluralistic Perspectives

285

(1)

Employee Relations Policy

286

(1)

The `Psychological' Contract

287

(2)

The Employment Contract

289

(1)

The Status of Contracts

290

(2)

23 Industrial Relations

292

(15)

Introduction

292

(1)

Rules, Procedures and Codes of Practice

293

(2)

The Role of ACAS

295

(1)

Employee Rights

296

(2)

Discipline

298

(3)

Handling Grievances and Disputes

301

(2)

The Trade Unions

303

(2)

Summary

305

(2)

24 Workplace Health and Safety

307

(10)

Introduction

307

(1)

Today's Legal Framework

307

(2)

Health and Safety in Practice

309

(1)

Workplace Accidents

310

(2)

FREE SHIPPING

Rent More, Save More! Use code: BBRENTAL

5% off 1 book, 7% off 2 books, 10% off 3+ books

Personnel in Practice

Summary

Author Biography

Table of Contents

Supplemental Materials

FREE SHIPPING

Rent More, Save More! Use code: BBRENTAL

5% off 1 book, 7% off 2 books, 10% off 3+ books

Personnel in Practice

Summary

Author Biography

Table of Contents

Supplemental Materials

Digital License