Power Etiquette

This no-nonsense "manners reference" refreshes readers on everyday etiquette & makes sure they're on their best behavior.

DANA MAY CASPERSON (Santa Rosa, CA) is president of Professional Resource Institute, an image and etiquette consulting firm with clients including Pacific Bell and Ritz-Carlton hotels. She frequently addresses associations, corporations, and museums on etiquette and protocol.

Acknowledgments

xi

POWER ETIQUETTE

1

(3)

BUSINESS ETIQUETTE: TEST YOUR KNOWLEDGE

4

(5)

CHAPTER 1 THE FIRST IMPRESSION

9

(16)

Attitude

10

(1)

The First Greeting

10

(3)

Getting Acquainted

13

(9)

Body Language

22

(1)

Personal Grooming

23

(2)

CHAPTER 2 YOUR BUSINESS WARDROBE

25

(19)

The Business Wardrobe

27

(4)

Casual Day

31

(3)

Special Business Occasions

34

(10)

CHAPTER 3 MEAL MANNERS

44

(22)

Business Meal Etiquette: Test Your Knowledge

44

(3)

Table Manners

47

(5)

The Business Meal

52

(8)

When You Are the Host

60

(2)

When You Are the Guest

62

(2)

Toasts and Roasts

64

(2)

CHAPTER 4 WRITE IT RIGHT

66

(26)

Image of Business Communications

67

(2)

Your Stationery Ensemble

69

(4)

Letter Writing

73

(6)

Writing a Note

79

(7)

Personal and Professional Titles

86

(2)

Writing Aids

88

(4)

CHAPTER 5 ELECTRONIC COMMUNICATION

92

(11)

Netiquette

94

(1)

E-Mail Etiquette

94

(6)

International E-Mail

100

(1)

Fax Etiquette

101

(2)

CHAPTER 6 WHEN YOU SPEAK

103

(17)

Telephone Etiquette

104

(3)

Voice Messaging Systems

107

(1)

Your Telephone Greeting

108

(1)

Leaving a Message

108

(1)

Cell Phone Etiquette

109

(2)

Videoconferencing

111

(2)

Teleconferencing

113

(1)

The Art of Conversation

114

(4)

Public Speaking

118

(2)

CHAPTER 7 PREPARING FOR THE JOB

120

(20)

Ethics

120

(1)

Your Resume (Curriculum Vitae)

121

(2)

Interviews

123

(3)

Advancing Your Career

126

(14)

CHAPTER 8 OFFICE FINESSE

140

(19)

Reception

140

(2)

Greeting Diverse Individuals

142

(5)

Romance in the Office

147

(2)

Cultural Courtesy

149

(2)

Women in the Workplace

151

(2)

Customer Service

153

(3)

The Home Office

156

(3)

CHAPTER 9 BUSINESS TRAVEL

159

(11)

Automobile and Limousine Etiquette

161

(1)

Air Travel

162

(2)

Staying at a Hotel

164

(2)

Staying in a Private Home

166

(1)

Travel Safety

166

(2)

International Travel

168

(2)

CHAPTER 10 AFTER HOURS

170

(17)

Business Entertaining

170

(2)

Entertainment Events

172

(5)

Gifting

177

(5)

Accepting Gifts

182

(1)

Community Influence

183

(4)

YOUR CHALLENGE: TO BE THE BEST YOU CAN BE

187

(1)

BIBLIOGRAPHY OF INTERNATIONAL CUSTOMS

188

(1)

INDEX

189

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Summary

Author Biography

Table of Contents

Supplemental Materials