Practice What You Preach What Managers Must Do to Create a High Achievement Culture

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ISBN: 9780743223201 | 0743223209
Cover: Paperback
Copyright: 7/2/2003

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David H. Maister,one of the world's leading authorities on the management of professional service firms, is the author of several successful books, includingManaging the Professional Service Firm, True Professionalism,andPractice What You Preach,and coauthor ofThe Trusted Advisor.

Introduction	p. 1
How to Use This Book	p. 7
The Survey, Financial performance and employee attitude questions	p. 9
Tramster: A Case Study, Trust, respect and integrity	p. 16
How Successful Offices Did It, Enthusiastic, committed and dedicated people	p. 28
Northport: A Case Study, The right combination of fun and discipline	p. 36
Correlations with Financial Performance, An uncompromising determination to achieve excellence	p. 48
Mustang Communications: A Case Study, Build your people and the rest will come	p. 53
The Predictive package, Nine attitudes that predict profits	p. 63
Archipelago: A Case Study, The best management is one-on-one	p. 70
The Path to Performance, The factors that cause financial performance	p. 77
Tigrette: A Case Study, Talent doesn't outweigh personality	p. 85
Firm or Office? What's Driving Things? The individual manager is disproportionately influential	p. 94
Mortimer Ransford: A Case Study, The Culture Cop: non-negotiable cultural minimums	p. 99
The Effects of Office Size, Size makes things harder	p. 110
Bellerephon: A Case Study, You've met Alice, haven't you? Essential human qualities	p. 113
Age Levels, Your younger staff's views predict profits best!	p. 121
Arkwright, Sutton: A Case Study, It's about relationships, stupid! Walk the halls!	p. 128
Additional comparisons, Geography, lines of business and leverage	p. 136
McLeary Advertising: A Case Study, Don't go home if someone else needs help	p. 142
Julie's Perspective, Don't be afraid to live your values	p. 156
Lessons: The Manager, What managers must be, believe and do	p. 160
Lessons: Creating the Success Culture, Intolerance, requirements and community	p. 168
Lessons: Developing People, Creating an energizing workplace	p. 176
Lessons: Other Topics, Hiring, Training, Rewards and Clients	p. 184
It's Not One or the Other, It's Both! People development IS business development	p. 190
The Courage to Manage, Strategy versus expediency. Do what you say you'll do	p. 193
The Financial Performance Index	p. 203
The 74 Questions	p. 205
The Factors	p. 213
Impact of Improving on Each Question	p. 217
How the Top 20 Percent Offices Did It	p. 222
Correlations	p. 230
A Note on Structural Equation Modeling	p. 238
References	p. 241
Acknowledgments	p. 243
Index	p. 245
Table of Contents provided by Ingram. All Rights Reserved.

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Practice What You Preach What Managers Must Do to Create a High Achievement Culture

Summary

Author Biography

Table of Contents

Supplemental Materials

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Rent More, Save More! Use code: BBRENTAL

5% off 1 book, 7% off 2 books, 10% off 3+ books

Practice What You Preach What Managers Must Do to Create a High Achievement Culture

Summary

Author Biography

Table of Contents

Supplemental Materials

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