Present Like a Pro The Field Guide to

Sales calls. Weddings. Conferences. Weekly meetings. We all have to speak in public. Yet many find the experience draining, terrifying, or remain unsatisfied with their own ability to engage and sway an audience. In Present Like a Pro, youll learn to: Solicit useful feedback Deal with hecklers Evoke the power of your own life in your talk And much more! Kevin E. OConnor and Cyndi Maxey have distilled over thirty years of professional speaking into a concise, easy-to-use guide that will help anyone....Present Like a Pro!

CYNDI MAXEY is a communication consultant and speaker who specializes in communication that drives profitable performance. She lives in Chicago, Illinois. KEVIN E. O'CONNOR is a leadership consultant and speaker who specializes in developing technical professionals. He lives in Long Grove, Illinois. Combined they speak more than 200 times per year.

Acknowledgments

xiii

Introduction

1

(6)

Part I Love the Language

7

(40)

1 Aristotle Knew the Basics

9

(4)

2 Master the Vocabulary of the Customer

13

(3)

3 Turn Your Expertise into a Speech

16

(4)

4 Be Creative with Word Color

20

(6)

5 Use Writers' Tricks to Unify and Emphasize

26

(5)

6 Language Is Your Best Tool

31

(5)

7 Bring Out the Interpreter in You

36

(6)

8 Say it Differently

42

(5)

Part II Prepare Like Crazy

47

(30)

9 Practice Is the First Priority

49

(5)

10 Begin So You Can Practice

54

(3)

11 Tape and Time Yourself

57

(3)

12 Know the First Four Minutes Cold

60

(5)

13 Give Yourself Think Time

65

(4)

14 Find Out What Happened Last Time

69

(3)

15 Set Yourself Up for Success

72

(5)

Part III Respect the Client

77

(22)

16 Know Who the Real Client Is

79

(2)

17 Know What the Meeting Planner Really Wants

81

(4)

18 Know What the Audience Needs

85

(3)

19 Know What to Use and What to Lose

88

(4)

20 Be an Expert on the Culture

92

(3)

21 Know What Works with This Client

95

(4)

Part IV Break the Rules

99

(24)

22 You Don't Have to Be Perfect

101

(5)

23 It's OK to Surprise Your Audience

106

(4)

24 Decide on Your Notes Policy

110

(3)

25 Begin Unexpectedly—Involve Your Audience!

113

(3)

26 End Unexpectedly

116

(3)

27 Face a Trend with an Antitrend

119

(4)

Part V Create a Connection

123

(32)

28 Start with the First Step

125

(2)

29 Try a Three-Part Warm-up

127

(3)

30 Connect with a Grieving Audience

130

(4)

31 Connect via Stories and More

134

(4)

32 No Joke! Know the Risks

138

(4)

33 Practice Consistent Eye Contact

142

(2)

34 Use Your Introduction to Connect

144

(3)

35 Connect with Visual Simplicity

147

(4)

36 Connect with Visual Innovation

151

(4)

Part VI Adapt to the Moment

155

(28)

37 When "Dr. Evil" Shows Up, Be Ready

157

(3)

38 When Your Presenter Doesn't Show, You Can Still Shine

160

(3)

39 Don't Let Murphy's Law Surprise You

163

(4)

40 When Asked to Edit, Be Prepared

167

(3)

41 When Asked for Your Opinion, Listen First

170

(4)

42 Beware of the Two-Year-Old in You

174

(3)

43 Inquire, Observe, and Learn

177

(4)

44 It's the Norm, Not the Exception

181

(2)

Part VII Propel the Image

183

(24)

45 Look Like You Mean It

185

(4)

46 Sound Like You Mean It

189

(3)

47 Don't Fall into the Apology Trap

192

(4)

48 Become One with Your Microphone

196

(3)

49 You Own the Power of Performance

199

(4)

50 Discover and Deliver Your Strengths

203

(4)

Part VIII Master Interaction

207

(26)

51 Walk a Fine Line When Facilitating

209

(2)

52 Always Remember: It's About Them

211

(4)

53 Become "Learner-Centric"

215

(4)

54 Technical Experts Are People Too

219

(4)

55 Be Prepared with Questions

223

(4)

56 Become a Master Teacher

227

(3)

57 Know the Nuances of Learners' Needs and Wants

230

(3)

Part IX Follow Up for More

233

(16)

58 Build Upon the Audience Perception of Your Expertise Before, During, and After Your Speech

235

(2)

59 The Eyes of the Audience Will Help You Follow Up

237

(3)

60 Ask for the Right Kinds of Information

240

(3)

61 Get Immediate Feedback

243

(4)

62 Determine the Next Step

247

(2)

Part X Never Give Up

249

63 Every Presentation Counts—Every Time

251

(4)

64 Every Presentation Is Different Even When It Is the Same

255

(2)

65 When You're Being Coached, Listen and Respond Carefully!

257

(3)

66 Step Up to the Retreat-Planning Challenge!

260

(5)

67 Go Forward with Follow-up

265

(3)

68 When You Are Asked, Always Do More

268

(4)

69 Final Thoughts from Your Biggest Fans

272

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Present Like a Pro The Field Guide to Mastering the Art of Business, Professional, and Public Speaking

Summary

Author Biography

Table of Contents

Supplemental Materials