Principles of Operations Management

This text is an ideal introduction to operations management for all non-specialists, particularly those taking modular programmes in the subject. It demonstrates how the principles of operations management are of value to any manager and, in relating operations management to other management functions, enables the student to place these principles in an everyday business context. Service and manufacturing operations are given equal treatment.

Introduction

v

Objectives

v

Structure of the book

vi

Themes and links

ix

Introduction to Operations Management

1

(25)

What is Operations Management?

1

(4)

Examples of Operations

5

(3)

Key Roles of the Operations Manager

8

(1)

Process Choice in Manufacturing

9

(3)

Service Process Choice

12

(4)

Office Process Choice

16

(1)

Revenue, Cost and Profit

17

(9)

The Management of Quality

26

(17)

Introduction

26

(1)

Quality and the Customer

27

(2)

Product Quality and Operations Management

29

(2)

Supply Chains and TQM

31

(1)

Practical Issues in Product Quality Management

32

(4)

Service Quality

36

(5)

Conclusion

41

(2)

Controlling and Improving Work

43

(16)

Introduction

43

(1)

The Nature of Control

44

(4)

Strategies for Improvement

48

(1)

Improving Manufacturing Processes

49

(1)

Improving Service Delivery

50

(1)

The Office Context

51

(1)

Techniques of Control and Continuous Improvement

51

(8)

The Management of People

59

(13)

Introduction

59

(1)

Human Resource Management

60

(2)

Job Design and Motivation

62

(3)

Rewarding Operational Staff

65

(1)

Training, Education and Development

66

(1)

Japanese Management

67

(2)

Management of Change

69

(3)

Technology and Information

72

(16)

Introduction

72

(1)

Technology

72

(2)

Manufacturing Technology

74

(4)

The Uses of Technology in Service Delivery

78

(1)

Office Technology

79

(1)

Investment Appraisal

79

(4)

Maintaining the Performance of Technological Systems

83

(5)

Managing Projects

88

(15)

Introduction

88

(1)

What is a Project?

89

(3)

The Key Models of Project Management

92

(3)

Life-cycle Management

95

(4)

Project Management in an Organisational Context

99

(2)

The Role of the Project Manager

101

(2)

Project Management Techniques

103

(24)

Introduction

103

(1)

Work Breakdown Structure

104

(2)

Time and Cost Estimation

106

(1)

Scheduling in a Project Context

107

(5)

Resource Allocation

112

(2)

Cost and Schedule Control

114

(13)

Managing Supply and Demand

127

(23)

Introduction

127

(1)

Forecasting

128

(2)

Statistical Forecasting Techniques

130

(6)

Capacity Management

136

(2)

Aggregate Planning in Manufacturing

138

(8)

Product Mix Planning

146

(4)

Inventory Decisions

150

(17)

Introduction

150

(1)

Stock Control

151

(2)

Costs of Stock

153

(2)

Inventory Decision and Control Systems

155

(8)

Implementation

163

(4)

Managing Flows in Service Situations

167

(17)

Introduction

167

(1)

Capacity Management in Service Systems

168

(1)

Aggregate Planning in a Service Context

169

(5)

Managing Queues

174

(10)

Planning and Controlling Material Flows

184

(15)

Introduction

184

(1)

Supply Chain Management

185

(2)

Production Management Systems

187

(1)

Manufacturing Resource Planning

188

(5)

Just-In-Time Manufacturing

193

(3)

Optimised Production Technology

196

(1)

Summary and Conclusions

197

(2)

Strategic Issues

199

(10)

Introduction

199

(1)

Operations Strategy

200

(1)

The Key Operational Decisions

201

(2)

Productivity, Learning and Flexibility

203

(3)

Environmental Management and Operations

206

(3)

Glossary

209

(4)

Index

213

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

FREE SHIPPING

Rent More, Save More! Use code: BBRENTAL

5% off 1 book, 7% off 2 books, 10% off 3+ books

Principles of Operations Management

Summary

Table of Contents

Supplemental Materials

FREE SHIPPING

Rent More, Save More! Use code: BBRENTAL

5% off 1 book, 7% off 2 books, 10% off 3+ books

Principles of Operations Management

Summary

Table of Contents

Supplemental Materials

Digital License