Procedures for the Office Professional

Today's office professional enters a workplace that is changing daily. Procedures for the Office Professional will equip users to better handle these changes by providing instruction and activities directed toward technology, communication, human relations, time and organization mangement, decision making, creative thinking, and lifelone learning.

The Twenty-First Century Office
A Changing Workplace
The Office Team and Environment
Productivity in the Office
Ethical Behavior
Office Technology
Computer Information Processing
Computer Software
Reprographic Resources
The Virtual Office
Office Communication
The Communication Process
Written Communications
Communicating: The Presentation
Telecommunication Skills
Office Mail
Records Management
Records Management Rules and Procedures
Document Management Technology
Meetings, Travel, and Financial Documents
Meetings and Conferences
Travel Arrangements
Financial Documents
The Office Professional's Career
Employment and Advancement
Leadership and Management
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Table of Contents

Supplemental Materials