Process Consulting How to Launch, Implement,

Follow the expert advice in this book--the fifth in The Ultimate Consultant series--and you will learn what it takes to work effectively with clients to launch and conduct projects and bring them to a successful conclusion. Alan Weiss, internationally recognized consultant and author of the best-selling Million Dollar Consulting, shows you how to form partnerships with clients who will enthusiastically assist and support the implementation of all your consulting projects.

Alan Weiss—author, international consultant, highly sought keynote speaker-is the founder and president of Summit Consulting Group. His clients have included Hewlett-Packard, State Street Corp., Fleet Bank, Coldwell Banker, Merrill Lynch, American Press Institute, Chase, Mercedes-Benz, GE, and American Institute of Architects. He is the author of twenty books, including The Ultimate Consultant (Jossey-Bass/Pfeiffer, 2001) and Getting Started in Consulting (John Wiley & Sons, 2000). Weiss resides with his wife Maria in East Greenwich, Rhode Island.

Introduction

Acknowledgments

Chapter 1. Conditions for a Successful Intervention 1

Chapter 2. Gathering Intelligence: Strategy 19

Chapter 3. Gathering Intelligence: Tactics 35

Chapter 4. Coaching Key People 53

Chapter 5. Culture Change and Change Management 71

Chapter 6. An Interlude: Managing Misfortune 89

Chapter 7. Learning Lessons 105

Chapter 8. Developing Client Strategy 123

Chapter 9. Creating Change 141

Chapter 10. Improving Leadership 159

Appendix A: Sample Process Visuals 177

Appendix B: Annotated Bibliography 183

Index 187

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Process Consulting How to Launch, Implement, and Conclude Successful Consulting Projects

Summary

Author Biography

Table of Contents

Supplemental Materials