Process Management: A Guide for the Design of Business Processes
, by Becker, Jorg; Kugeler, Martin; Rosemann, Michael- ISBN: 9783642078002 | 3642078001
- Cover: Paperback
- Copyright: 8/1/2003
Process Management is a compendium for modern design of process-oriented companies. A hands-on approach introducing, realizing and continually administering process management is presented with a thoroughly critical reflection of the necessary activities regarding the state of the art of organization theory and information management. This is done by following individual stages of a process model which has already successfully proved in practice. The progress of the project is described by a continuous case study which is the process management project of a modern service company. The included recommendations are summarized in a series of checklists for each stage of the project.