Process Mastering

The benefits include: cost reduction; increased productivity; improved safety; higher morale; and the ability to meet the changing expectations of your customers. Step-by-step, the authors guide you through the creation and implementation of a process master. You will learn: Identify and gain control of your organization's key processes. Get the right people involved. Establish boundaries and measures. Use the process master to support ISO and HACCP compliance Process Masteringcontains two fully completed sample Process Masters as well as numerous improvement examples. An appendix provides blank Process Master forms and shows you how to use a Deployment Flow Chart.

Ray W. Wilson, P.E. As a member of the executive management team for Countrymark Cooperative, Inc., for 10 years, Wilson served as director of distribution and technical services and was responsible for transportation, warehousing, quality, safety, and risk management. He has 20 years of direct involvement with engineering management, design, and construction, and is a founder and director of the Indy Quality Productivity and Involvement Council. Paul Harsin As quality management specialist for Universal Flavors Corporation, Harsin helped convert the company to a customer-focused total-quality culture. His work also focused on supplier management and cycle time reduction. Currently, he is improving internal communications with organizations in northern Indiana.