Professional BlackBerry

BlackBerrys enable users to stay connected with wireless access to e-mail, calendars, and corporate data; they have a phone and a Web browser in addition to other wireless features Written by a BlackBerry insider with assistance from Research in Motion, this book covers support topics ranging from setting up BlackBerry pilot programs to developing applications that let BlackBerry users access corporate data and systems remotely Key topics include how to deploy BlackBerrys within the organization, how to create push applications to extend the functionality of BlackBerrys, and how to implement new features of the latest BlackBerry Enterprise Server (BES) 4.0 Details rolling out BlackBerrys to users in an easy and controlled manner, planning for disaster recovery, and developing Web-based applications using mobile Web technology

Craig James Johnston of East Windsor, New Jersey, has more than 15 years of networking experience, most recently with the BlackBerry. He has done proof-of-concept BlackBerry projects and has actively supported BlackBerry devices in a Lotus Domino environment since 2000. His extensive knowledge of networking, hardware, and wireless technologies is coupled with writing and technical instruction.

Richard Evers of Waterloo, Ontario, Canada, is the editor of the BlackBerry Developer Journal. He is an expert in the areas of wireless communication and small-footprint application development. He has more than 25 years’ experience designing and developing commercial and custom applications. He has been editor and publisher of numerous publications, including Transactor magazine. He creates and publishes educational Web sites, and he develops customized Web software (including search engines, custom proxy servers, and browsers).

Acknowledgments

xvii

Introduction

xix

Part I: Understanding, Planning for, and Installing BlackBerry

1

(106)

Chapter 1: System Architecture

3

(16)

Current Architecture (Version 4.0)

3

(12)

Handheld Unit

5

(1)

BlackBerry Enterprise Server

6

(5)

BlackBerry Network Operations Center

11

(1)

Data Network

12

(1)

Putting It All Together

13

(2)

Legacy Architecture (Versions 2.2 and 3.6)

15

(2)

Differences Between BES 4.0 and Older BES Versions

15

(1)

Putting It All Together

16

(1)

Mail System-Specific Differences

17

(1)

Summary

18

(1)

Chapter 2: Planning Your First BlackBerry Installation

19

(8)

Integrating BlackBerry with an Existing Infrastructure

19

(3)

Mail Server/Post Office

20

(1)

Firewall

20

(1)

Demilitarized Zone

21

(1)

Pre-Installation Procedures

22

(4)

Hardware and Software

22

(2)

Security

24

(1)

Mail System Specifics

24

(1)

Using MSDE or SQL Databases

25

(1)

Summary

26

(1)

Chapter 3: Deploying the Desktop Software

27

(16)

Desktop Software Components

27

(2)

Desktop Manager

28

(1)

Application Loader

28

(1)

Handheld Manager

28

(1)

Handheld Software

29

(1)

Automating the Desktop Software Installation

29

(8)

Silent Install

29

(7)

Using MSI Files

36

(1)

IT Policies

37

(4)

BES 4.0

37

(3)

Domino BES 2.2 and Exchange BES 3.5

40

(1)

IT Policies and Handheld Units

41

(1)

Summary

42

(1)

Chapter 4: Upgrading Your BlackBerry Environment

43

(12)

Understanding Version Differences

43

(1)

Deciding Whether to Upgrade to BES 4.0

44

(1)

Microsoft Exchange BES 4.0

44

(1)

Lotus Domino BES 4.0

45

(1)

Common Upgrade Considerations

45

(3)

Deployment of SQL or MSDE

45

(2)

State Databases (Domino BES Only)

47

(1)

Attachment Service

47

(1)

BlackBerry Router

47

(1)

MDS

48

(1)

Preparing to Upgrade

48

(1)

Patch Levels

48

(1)

Maintenance

48

(1)

Upgrade Order

49

(1)

Upgrading Your BES

49

(4)

Upgrading Your Exchange BES

50

(1)

Upgrading Your Domino BES

50

(1)

BES Upgrade Scenarios

50

(3)

Summary

53

(2)

Chapter 5: Installing or Upgrading the Handheld Software

55

(12)

Upgrading in a Pre-BES 4.0 Environment

55

(1)

Upgrading in a BES 4.0 Environment

55

(10)

Creating a Shared Server

56

(1)

Creating Software Configurations

57

(5)

Installing or Upgrading the Software

62

(3)

Summary

65

(2)

Chapter 6: Monitoring and Enhancing Your BlackBerry Environment

67

(14)

Monitoring Your BlackBerry Environment

67

(12)

Using BESAIert

68

(3)

Using Simple Network Management Protocol

71

(3)

PerfMon

74

(3)

Monitoring Mobile Data Service

77

(1)

Using System Logger

78

(1)

Load Balancing BlackBerry and Mail Servers

79

(1)

Baselining Your Servers

79

(1)

Monitoring Your Servers

80

(1)

Summary

80

(1)

Chapter 7: Managing Your BlackBerry Users

81

(16)

IT Commands

81

(4)

Resend IT Policy

83

(1)

Assign IT Policy

83

(1)

Resend Peer-to-Peer Key

83

(1)

Resend Service Book

83

(1)

Set Password and Lock Handheld

83

(1)

Set Owner Information

84

(1)

Erase Data and Disable Handheld

85

(1)

PIM Settings

85

(3)

E-mail Filters

87

(1)

Tasks

87

(1)

E-mail Settings

87

(1)

Memos

88

(1)

Address Book

88

(1)

User-Specific PIM Settings

88

(1)

Setting Up Full Wireless Synchronization

88

(3)

Using Domino Roaming User Profiles

89

(1)

Using iNotes

89

(1)

Using Manual Replicas

89

(2)

Redirector Settings

91

(1)

Redirect to Handheld

91

(1)

Do Not Redirect When in Cradle

92

(1)

Do Not Save Sent Messages

92

(1)

Signature

92

(1)

MDS Access Control

92

(4)

Pull

93

(1)

Push

94

(1)

Enabling Push and Pull Control

95

(1)

Summary

96

(1)

Chapter 8: Disaster-Recovery Planning

97

(10)

Lotus Domino BES

97

(7)

Pre-4.0 Domino BES (BES 2.2)

97

(3)

BES 4.0

100

(4)

Exchange BES

104

(1)

Backup and Restore

104

(1)

Knife-Edge Cutover

104

(1)

User Move

105

(1)

Novell GroupWise BES 4.0

105

(1)

Summary

105

(2)

Part II: Expanding the Reach of Your BlackBerry Environment

107

(110)

Chapter 9: Introduction to Mobile Data Service and Simulators

109

(12)

Using MDS

109

(6)

Out-of-the-Box Usage

110

(1)

Web Browsing (Internet and Intranet)

110

(2)

Playing Games

112

(1)

Off-the-Shelf Applications

113

(2)

Introduction to the Simulators

115

(5)

BlackBerry Simulator

115

(4)

MDS Simulator

119

(1)

Email Server Simulator

119

(1)

Summary

120

(1)

Chapter 10: BlackBerry Web Portal

121

(22)

Creating BlackBerry-Friendly Web Content

121

(1)

Designing the Cafeteria Portal

122

(11)

Wireless Markup Language

123

(1)

Introduction to WML

123

(10)

Displaying the Correct Portal Page

133

(9)

The Redirector Page

133

(4)

The Cafeteria Home Page

137

(1)

Adding ASP Support to the Abyss Web Server

137

(2)

Feedback Form

139

(3)

Summary

142

(1)

Chapter 11: The BlackBerry Channel

143

(14)

Using the BlackBerry Channel

143

(1)

Creating Your First Channel

144

(12)

The Channel Web Page

144

(1)

The Channel Icons

145

(9)

The Today's Menu Channel

154

(1)

Preparing the Channel

155

(1)

Summary

156

(1)

Chapter 12: The BlackBerry Web Message and Cache Content

157

(6)

Creating a BlackBerry-Friendly Web Message

157

(3)

Browser-Content

160

(2)

Preparing Browser-Content

160

(1)

Pushing Out the New Channel

161

(1)

Pushing Out the Browser-Content

161

(1)

Testing the Browser-Content

162

(1)

Summary

162

(1)

Chapter 13: Developing BlackBerry Java Applications

163

(28)

J2ME Basics

164

(10)

J2SE Versus J2ME Edition

164

(1)

BlackBerry API Basics

165

(2)

The BlackBerry Java Development Environment

167

(6)

BlackBerry Wireless Device Simulator

173

(1)

Creating Your First BlackBerry Application

174

(15)

Preparing Your Workspace

175

(1)

Creating and Adding Source Files

175

(1)

Developing Your First Blackberry Application

176

(2)

Fully Extending the Application

178

(7)

Distributing Your New Application

185

(4)

Summary

189

(2)

Chapter 14: The Plazmic Media Engine

191

(26)

Introducing the PME

191

(2)

Creating Plazmic Content

193

(1)

Understanding Design Considerations

194

(1)

Screen Size

195

(1)

Color Depth

195

(1)

Fonts

195

(1)

Sound

195

(1)

Working with Composer

195

(21)

Creating New Content

196

(9)

Animation

205

(5)

Event-Based Animation

210

(4)

Exporting Your Document

214

(1)

Publishing Plazmic Content

214

(2)

Summary

216

(1)

Appendix A: Wireless Markup Language Reference

217

(12)

Appendix B: WMLScript Compendium

229

(34)

Appendix C: Java Low Memory Manager: A Development Guide

263

(4)

Appendix D: Writing Efficient J2ME Software

267

(6)

Appendix E: User Interface Coding Tips

273

(4)

Appendix F: Storing Data Persistently

277

(10)

Index

287

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Professional BlackBerry

Summary

Author Biography

Table of Contents

Supplemental Materials

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Summary

Author Biography

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