Promoting Emotional Intelligence in Organizations

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ISBN: 9781562861377 | 1562861379
Cover: Paperback
Copyright: 8/1/2000

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Based on the study of model programs and from hundreds of studies on the psychology of behavioral change, the 22 best-practice guidelines presented in this book offers the tools and data needed to sell and implement emotional intelligence training within your organization.

Foreword	p. vii
Preface	p. xi
Emotional Intelligence-Building a Business Case	p. 1
Emotional Competencies That Lead to Success	p. 9
Self-Awareness	p. 13
Self-Management	p. 18
Social Awareness	p. 23
Social Skills	p. 29
The Model Programs	p. 43
Achievement Motivation Training	p. 44
Caregiver Support Program	p. 44
Emotional Competence Training Program	p. 45
Empathy Training for Medical Students	p. 46
Executive Coaching	p. 47
Human Relations Training	p. 48
JOBS Program	p. 50
LeaderLab	p. 51
Self-Management Training	p. 51
Stress Management Training	p. 52
Supervisory Training Based on Behavior Modeling	p. 53
Training in Conflict Management for Police Officers	p. 54
Weatherhead School of Management Program	p. 56
Discerning Best Practices	p. 57
The Path to Social and Emotional Learning	p. 59
Biological Basis for EI	p. 61
Model for EI-Based Learning	p. 63
Using the Model	p. 66
Phase 1: Secure Organizational Support	p. 67
Move When the Timing Is Right	p. 68
Find a Powerful Sponsor	p. 69
Link EI to Business Need	p. 71
Recruit Emotionally Intelligent Leadership	p. 72
Give the Initiative Plenty of Autonomy	p. 78
Use Research	p. 80
Maintain High Quality	p. 81
Infuse EI Training Throughout Organization	p. 82
Conclusion	p. 83
Assessment Questions	p. 84
Phase 2: Prepare for Change	p. 85
Assess Organizational Needs	p. 85
Assess Individuals and Deliver Results With Care	p. 90
Gauge Readiness of Learners	p. 98
Set Clear, Meaningful, Manageable Goals	p. 100
Make Learning Self-Directed	p. 104
Build Positive Expectations	p. 107
Assessment Questions	p. 109
Phase 3: Train and Develop	p. 111
Foster a Positive Relationship Between Trainer and Learner	p. 111
Use "Live" Models	p. 116
Rely on Experiential Methods	p. 117
Provide Practice and Feedback	p. 121
Inoculate Against Setbacks	p. 124
Assessment Questions	p. 127
Phase 4: Encourage, Maintain, and Evaluate Change	p. 129
Build In Support	p. 130
Create an Encouraging Environment	p. 133
Conduct Ongoing Evaluation and Research	p. 143
Assessment Questions	p. 150
Emotional Intelligence-The Basis for Success	p. 151
Setting the Stage for EI-Based Training	p. 151
The Bottom Line	p. 152
Meeting Personal and Business Goals Through Emotional Intelligence	p. 163
The Best-Practice Guidelines	p. 165
References	p. 169
About the Authors	p. 185
Table of Contents provided by Ingram. All Rights Reserved.

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Promoting Emotional Intelligence in Organizations

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Promoting Emotional Intelligence in Organizations

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