Providing Health Care in the Context of Language Barriers International Perspectives

Introduction

1. Allison Squires: Drivers of Demand for Language Services in Healthcare

2. Leah Karliner: Three Critical Steps to Enhance Delivery of Language Services in Healthcare

3. Elaine Hsieh: The Model of Bilingual Health Communication: A Theory Based Approach to Interpreter-Mediated Medical Encounters

4. Yvan Leanza. Camille Brisset, Rhéa Rocque and Alexandra Boilard: Challenges and Recommendations for Work with a Community Interpreter in Mental Health

5. Barbara Schouten: Toward a Theoretical Framework of Informal Interpreting in Healthcare: Explaining the Effects of Role Conflict on Control, Power and Trust in Interpreter-mediated Encounters

Introduction

1. Allison Squires: Drivers of Demand for Language Services in Healthcare

2. Leah Karliner: Three Critical Steps to Enhance Delivery of Language Services in Healthcare

3. Elaine Hsieh: The Model of Bilingual Health Communication: A Theory Based Approach to Interpreter-Mediated Medical Encounters

4. Yvan Leanza. Camille Brisset, Rhéa Rocque and Alexandra Boilard: Challenges and Recommendations for Work with a Community Interpreter in Mental Health

5. Barbara Schouten: Toward a Theoretical Framework of Informal Interpreting in Healthcare: Explaining the Effects of Role Conflict on Control, Power and Trust in Interpreter-mediated Encounters

6. Rebecca Schwei, Mary Rhodes and Elizabeth A. Jacobs: Understanding the Advantages and Disadvantages of the Diversity of Approaches to Overcoming Language Barriers in Medical Encounters

7. Dana Canfield and Lisa Diamond: Language Concordance between Limited English Proficient Patients and Their Clinicians

8. Gwerfyl Roberts: Breaking the Silence: Identifying the Needs of Bilingual Speakers in Healthcare

9. Francesca Gany, C. Javier González, E. Zoe Schutzman and Debra J. Pelto: Engaging the Community to Develop Solutions for Languages of Lesser Diffusion

10. Fiona Irvine, Martin Partridge and Echo Yeung: Chinese Voices: Improving Access to Health Care

11. Ben Gray, Jo Hilder, Lindsay Macdonald, Rachel Tester, Anthony Dowell and Maria Stubbe: A New Zealand Perspective on Providing Healthcare for Patients with Limited English Proficiency

12. Lidia Horvat: Towards a New Approach for Culturally and Linguistically Responsive Healthcare: A Case Study of Developments in Victoria, Australia

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