Donald A. Norman is Professor of Computer Science at Northwestern University, a former “Apple Fellow,” and a partner in the Nielsen Norman Group Consulting Firm, which consults with corporations on design. He is the author of a number of books on design, including Emotional Design and the best-selling The Design of Everyday Things. He lives in Northbrook, Illinois and Palo Alto, California.
Preface
p. vii
Acknowledgments
p. viii
the Psychopathology of Everyday Things
p. 1
the Psychology of Everyday Actions
p. 34
Knowledge in the Head and in the World
p. 54
Knowing What to Do
p. 81
to Err is Human
p. 105
the Design Challenge
p. 141
User-Centered Design
p. 187
Notes
p. 219
Suggested Readings
p. 237
References
p. 241
Index
p. 249
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