Public Sector Information in Bureaucracy Politics and Society

, by Van de Walle, Steven; Van Dooren, Wouter; International Institute of Adminstrative Sciences (IIAS)

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ISBN: 9780230551978 | 0230551971
Cover: Hardcover
Copyright: 11/15/2008

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Combining practical experience with academic analysis this book explores the social and organizational dynamics of performance indicators. It moves beyond the technicalities of measurement and indicators and looks at how performance information is changing the public sector.

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List of Figures and Tables	p. vii
List of Abbreviations	p. viii
Notes on the Contributors	p. x
Introduction: Using Public Sector Performance Information	p. 1
Bureaucracy
Nothing New Under the Sun? Change and Continuity in the Twentieth-Century Performance Movements	p. 11
Advocacy and Learning: An Interactive-Dialogue Approach to Performance Information Use	p. 24
Performance Information and Performance Steering: Integrated System or Loose Coupling?	p. 42
Performance Measurement Beyond Instrumental Use	p. 58
Comparing Performance across Public Sectors	p. 72
Hitting the Target and Missing the Point? Developing an Understanding of Organizational Gaming	p. 94
Performance Management Systems: Providing Accountability and Challenging Collaboration	p. 106
Politics and Society
Determinants of Performance Information Utilization in Political Decision Making	p. 125
UK Parliamentary Scrutiny of Public Service Agreements: A Challenge Too Far?	p. 140
Performance Information and Educational Policy Making	p. 157
Rational, Political and Cultural Uses of Performance Monitors: The Case of Dutch Urban Policy	p. 174
Reporting Public Performance Information: The Promise and Challenges of Citizen Involvement	p. 192
Publishing Performance Information: An Illusion of Control?	p. 211
Epilogue: The Many Faces of Use	p. 227
Bibliography	p. 241
Index	p. 265
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Public Sector Information in Bureaucracy Politics and Society

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