Public Sector Transformation through E-Government: Experiences from Europe and North America
, by Weerakkody; VishanthNote: Supplemental materials are not guaranteed with Rental or Used book purchases.
- ISBN: 9780415527378 | 0415527376
- Cover: Hardcover
- Copyright: 10/16/2012
Over the last decade governments in Europe and North America have attempted to improve efficiency of public services through Information and Communication Technology, commonly branded as electronic government (e-government). Public Sector Transformation through E-Governmentexplores the influence that e-government has on public sector organizations, the organizational complexities that result, and its impact on citizens and democratic society. This book examines e-government's potential to transform public services from a theoretical perspective, and provides practical examples from leading public sector institutions that have utilized e-government as a basis to bring about change. It further investigates the relationship between citizens and government and how they are affected by e-government policies and programs. Aimed at students and researchers of public administration/management and information systems, this book serves as a welcome tool for examining and understanding e-government and transformational change.