The Public Services A New Reform Agenda

Griffiths, Kippin and Stoker bring together many of the country's leading academic and policy experts to explore the long-term challenges facing public services, and ask what the role of government, citizens and society should be in addressing them. The book sets out a new reform agenda, exploring possibilities for the future design and delivery of public services in the UK and beyond. Public Services: A New Reform Agenda is an important new contribution to the debate that will be invaluable for policymakers, practitioners and academics.

Henry Kippin is a partner at the RSA 2020 Public Services Hub, and a visiting fellow in the department of Politics at Queen Mary, University of London. He was previously manager of the commission on 2020 Public Services.

Simon Griffiths is Lecturer in Politics at Goldsmiths, University of London. He was formerly Senior Policy Advisor at the British Academy Policy Centre.

Gerry Stoker is Professor of Politics and Government at the University of Southampton. He was previously Professor at both Manchester and Strathclyde.

1: Introduction – Simon Griffiths and Henry Kippin
PART I: NEW RELATIONSHIPS BETWEEN STATE AND CITIZEN
2: Motivation, Behaviour and the Microfoundations of Public Services - Gerry Stoker and Alice Moseley
3: Developing a Civic Approach to Public Services: Time to take pluralism seriously - Michael Kenny
4: Towards a new model of public services: The capability approach and rights-based approaches- Polly Vizard
5: Public Service Reform and Social Inequality - Peter Taylor-Gooby
6: Democracy, Deliberation and Public Service Reform - Annabelle Lever
PART II: A NEW PUBLIC SERVICES ECOLOGY
7: Fostering Supply Side Markets for Public Services - Paul A. Grout
8: A New Role for the Third Sector? - Pete Alcock
9: Targets, choice and voice: accountability in public services? - Deborah Wilson
10: Choice and competition: evidence from healthcare - Carol Propper
11: Joined-up public services - Patrick Dunleavy
PART III: A NEW FISCAL RELATIONSHIP
12: Financing Future Welfare States: A new partnership model? - Howard Glennerster
13: Reflections on Public Service Reform in a Cold Fiscal Climate - Christopher Hood
Afterword – Ben Lucas, Gerry Stoker and Matthew Taylor
Bibliography