Putting Diversity to Work: How to

Putting diversity to work in today's organization is everyone's job. More and more, organizations are seeing that true success occurs on not just one, but on three bottom lines: profit, people, and planet. This book focuses on the business case and best practices for bringing the best out of all kinds of people. It is written for people who manage people and care for the places in which people work.

Making the Business Case for Diversity

viii

Part 1: Enabling Your Organization to Embrace Diversity

Improving the Bottom Line Through Diversity

3

(1)

Taking Advantage of Diversity in Your Organization

4

(2)

Identifying Your Stakeholders on a Mind Map

6

(1)

Facilitating Stakeholder Synergy

7

(3)

Five Organizational Traits That Support Diversity

10

(3)

Diversifying Your Organizations Supply Chain

13

(1)

Benchmarking to Improve Diversity Practices

14

(2)

Embracing Diversity Strategies from Benchmarking

16

(2)

Return on Invested Capital (ROIC)

18

(1)

Recognizing the Signs of Success

19

(4)

Part 2: Developing Yourself to Embrace Diversity

Common Ideas About Diversity

23

(1)

What Exactly Is Diversity?

24

(2)

66 Ways We Differ

26

(4)

Exploring Your Values

30

(3)

Rethinking Your Biases and Assumptions

33

(3)

Learning About Others

36

(2)

Becoming a Diversity Leader

38

(1)

Making Diversity Your C-H-O-I-C-E

39

(1)

Getting IN-IN-IN to the Diversity Mind-set

40

(5)

Transitioning Through Change

45

(2)

Progress Check

47

(4)

Part 3: Leading and Communicating

Outlining Diversity Competencies for Managers

51

(3)

Communicating Face-to-Face

54

(2)

Asking Questions to Create Rapport

56

(2)

Increasing Employee Involvement

58

(2)

Ten Tips for Managing Multicultural Employees

60

(1)

Putting Diversity to Work Electronically

61

(1)

Showing Your Organization's Diversity Online

62

(3)

Leading and Managing Diversity Online

65

(2)

Using Electronic Tools Effectively

67

(4)

Ten Tips for E-Mailing Across Borders and Cultures

71

(1)

Progress Check

72

(3)

Part 4: Diversifying Your Workplace Successfully

Recruiting for Diversity

75

(2)

Examining Your Attitudes About Job Candidates

77

(1)

Rethinking Your Beliefs

78

(2)

Questions to Avoid During an Interview

80

(2)

Finding Employees Who Will Stay Long-Term

82

(2)

Introducing New Employees into the Organization

84

(3)

Retaining Diverse Talent

87

(1)

Choosing Employees for Promotion

88

(3)

Supporting Diverse Leadership Styles

91

(3)

Encouraging Input from Everyone on the Team

94

(2)

Analyzing Diversity Challenges

96

(3)

Understanding Conflict Resolution Styles

99

(2)

Managing People in Conflict

101

(2)

Dealing with Sexual Harassment

103

(3)

Progress Check

106

(3)

Appendix

Authors' Suggested Responses

109

(4)

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Putting Diversity to Work: How to Successfully Lead a Diverse Workforce

Summary

Table of Contents

Supplemental Materials