Quality Management Demystified
, by Kemp, Sid
- ISBN: 9780071449083 | 0071449086
- Cover: Paperback
- Copyright: 1/2/2006
Get past the hype to discover what quality management programs really work Quality Management Demystified provides the basic terms, concepts, and tools for defining, measuring, and managing quality, from the earliest efforts at quality assurance and quality control, through Total Quality Management, to the rise and possible fall of Six Sigma.
Sid Kemp, PMP (San Antonio, TX) is a certified project management professional, author, consultant, and trainer. His company, Quality Technology & Instruction, assists Fortune 500 companies and major governmental agencies in quality management, process improvement for project management and operations, improvement of audit methodologies, and deploying new technologies. Sid is the author of Project Management Demystified, which just published in late April.
| Preface | xiii | ||||
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3 | (18) | |||
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4 | (1) | |||
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5 | (2) | |||
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7 | (4) | |||
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11 | (4) | |||
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15 | (2) | |||
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17 | (1) | |||
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18 | (3) | |||
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21 | (20) | |||
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22 | (2) | |||
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24 | (1) | |||
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25 | (3) | |||
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28 | (3) | |||
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31 | (1) | |||
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32 | (2) | |||
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34 | (1) | |||
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34 | (3) | |||
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37 | (1) | |||
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38 | (3) | |||
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41 | (16) | |||
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42 | (3) | |||
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45 | (4) | |||
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49 | (4) | |||
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53 | (2) | |||
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55 | (1) | |||
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55 | (2) | |||
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57 | (12) | |||
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58 | (3) | |||
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61 | (3) | |||
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64 | (1) | |||
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65 | (4) | |||
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69 | (22) | |||
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69 | (1) | |||
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70 | (7) | |||
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77 | (4) | |||
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81 | (2) | |||
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83 | (3) | |||
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86 | (2) | |||
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88 | (1) | |||
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88 | (3) | |||
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91 | (14) | |||
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92 | (1) | |||
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93 | (2) | |||
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95 | (1) | |||
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96 | (2) | |||
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98 | (2) | |||
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100 | (1) | |||
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101 | (2) | |||
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103 | (1) | |||
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103 | (2) | |||
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105 | (10) | |||
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105 | (3) | |||
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108 | (2) | |||
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110 | (3) | |||
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113 | (1) | |||
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113 | (2) | |||
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115 | (12) | |||
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116 | (1) | |||
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117 | (5) | |||
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122 | (1) | |||
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123 | (1) | |||
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124 | (1) | |||
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124 | (3) | |||
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127 | (12) | |||
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129 | (1) | |||
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130 | (4) | |||
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134 | (2) | |||
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136 | (3) | |||
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136 | (3) | |||
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139 | (38) | |||
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140 | (3) | |||
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143 | (7) | |||
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150 | (8) | |||
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158 | (1) | |||
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159 | (1) | |||
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160 | (1) | |||
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161 | (16) | |||
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177 | (14) | |||
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178 | (1) | |||
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179 | (5) | |||
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184 | (4) | |||
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188 | (1) | |||
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189 | (1) | |||
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190 | (1) | |||
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191 | (14) | |||
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192 | (8) | |||
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200 | (3) | |||
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203 | (1) | |||
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203 | (2) | |||
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205 | (14) | |||
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205 | (3) | |||
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208 | (1) | |||
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209 | (3) | |||
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212 | (3) | |||
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215 | (1) | |||
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216 | (1) | |||
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217 | (2) | |||
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219 | (10) | |||
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220 | (2) | |||
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222 | (2) | |||
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224 | (1) | |||
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225 | (1) | |||
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226 | (3) | |||
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229 | (18) | |||
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230 | (14) | |||
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244 | (1) | |||
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244 | (1) | |||
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245 | (2) | |||
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247 | (18) | |||
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251 | (4) | |||
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255 | (1) | |||
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256 | (2) | |||
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258 | (3) | |||
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261 | (4) | |||
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265 | (12) | |||
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266 | (1) | |||
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266 | (3) | |||
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269 | (1) | |||
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270 | (2) | |||
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272 | (1) | |||
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273 | (1) | |||
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273 | (1) | |||
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274 | (3) | |||
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277 | (12) | |||
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280 | (2) | |||
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282 | (3) | |||
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285 | (1) | |||
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286 | (1) | |||
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287 | (1) | |||
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288 | (1) | |||
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289 | (10) | |||
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291 | (1) | |||
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292 | (2) | |||
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294 | (2) | |||
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296 | (1) | |||
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297 | (1) | |||
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298 | (1) | |||
| Final Exam | 299 | (20) | |||
| Answers to Quiz, Mid-Term Exam, and Final Exam Questions | 319 | (6) | |||
| List of Acronyms and Glossary | 325 | (12) | |||
| Resources for Learning | 337 | (4) | |||
| Index | 341 |
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