Quality Without Tears: The Art of Hassle-Free Management

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Quality Without Tears: The Art of Hassle-Free Management by Crosby, Philip, 9780070145115
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  • ISBN: 9780070145115 | 0070145113
  • Cover: Paperback
  • Copyright: 5/22/1995

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    $15.82
Now available in trade paperback, this mega-seller brings the timeless message of "the leading evangelist of quality" (as Time called Philip Crosby) to an ever-widening audience. Drawing on quality lessons learned from hundreds of corporate and government clients and presenting them through practical step-by-step guidance, Crosby shows managers at all levels how to build quality into all aspects of their operations.
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