Rath & Strong's Six Sigma Team Pocket Guide

The companion follow-up to one of the bestselling Six Sigma books ever published. This new guide helps team leaders and members master the interpersonal and political skills needed to make each Six Sigma project a success.

Rath & Strong is a leading management consulting firm, and has extensive experience launching Six Sigma programs and similar large-scale change efforts in many firms across a wide variety of industries. Founded in 1935 as an industrial engineering firm, today Rath & Strong provides consulting services in operations, human resources, Six Sigma, change management and leadership--addressing all dimensions of Six Sigma.

Introduction: Why Team and Influence Skills Are Required to Make Six Sigma Projects Work
Getting the Six Sigma Project Team Started	p. 1
The Role of the Project Team Leader	p. 3
The Role of the Project Team Member	p. 11
What to Do at the First Six Sigma Project Team Meeting	p. 15
How to Establish Project Team Goals, Roles, and Procedures	p. 21
Team Skills Needed in Successfully Complete a Six Sigma Project	p. 29
How to Have an Effective Project Team Meeting	p. 31
How to Make Decisions on the Project Team	p. 39
Three Ways to Handle Project Team Conflict, and When Each Works Best	p. 47
How to Deal with Difficult Project Team Members	p. 53
How to Figure Out What's Wrong When the Team Isn't Working Well or Loses Momentum	p. 61
Getting Buy-in for Your Project	p. 77
The "Politics" of Six Sigma Projects: Planning to Get Support and Cooperation from People Outside the Team	p. 79
Five Ways to Influence People to Cooperate with Your Six Sigma Project	p. 95
How to Communicate with People Whose Help You Need	p. 107
How to Be a Better Listener So That People Will Want to Help You	p. 115
How to Avoid the Pitfalls of E-Mail on Six Sigma Projects	p. 123
How to Make an Effective Presentation About Your Six Sigma Project	p. 129
What to Do When You're Not Getting Cooperation	p. 135
Sample Plans for Getting Buy In	p. 147
Conclusion: Final Thoughts on Using This Pocket Guide	p. 173
Table of Contents provided by Blackwell. All Rights Reserved.

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Rath & Strong's Six Sigma Team Pocket Guide

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Table of Contents

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