Really Managing Health Care

Praise for the first edition: "Valerie Iles has such a sensitive no-nonsense style that she easily succeeds in seducing the reader to accept her arguments about what is going so badly wrong with management in health care ... The case studies can only be described as 'gems'... But perhaps the greatest message this book can give to the NHS, and health care managers in particular, is that change is unstoppable. All organisms must adapt with their environment or die."- Health Service Journal "Yes! This is a book that draws heavily on real-life observations with an appropriate balance of theory and pragmatism. It tackles the challenges we all face in our everday work - managing people, change, money, ourselves and organisations."- Nursing Times "... anyone who has a part to play in managing health services would benefit from reading it."- British Medical Journal Much has been made of the distinction between management and leadership, but in health care this separation is unhelpful. Like the first edition, this completely revised edition of Really Managing Health Care describes a model, real management that brings the two elements together and demonstrates its application in health care settings. Drawing on theory across a wide range of management disciplines and illustrating these with practical examples, Valerie Iles succinctly answers three crucial questions: How can I manage clinical professionals? How can I increase the influence of my service? What changes do I need to introduce to improve the quality of care my service is offering? Written specifically for people suspicious of management jargon, Really Managing Health Care is designed for service leaders from across health and social care, and introduces ways of approaching the management task which recognize the particular dynamics of this field.

Valerie Iles established the Health Management Group at City University, designing and directing three Master's degrees in Health Management, Primary Care Development and a research-based M.Phil (Health Management). She is now an independent academic developer in the field of organization, management and personal development in health care. Her book, Really Managing Health Care, based on over ten years experience of developing individuals, teams and services, was commended in the BMA book of the year awards.

Acknowledgements
Introduction
Really managing people: working through others
Really managing people: working with others
Really managing people: working for others
Really managing resources
Really managing change
Really managing yourself
Really managing organizations
Case studies
Concluding thoughts
Appendix 1: How not to be nice
Appendix 2: Clinical practice and real management
Appendix 3: Further reading
Index