Reinventing Government : The Five Strategies

A revolution is stirring in America. People are increasingly dissatisfied with the way the government works. This New York Times bestseller is both a call to arms against bureaucratic malaise and a guide for those who want to build something better. Using case studies from around the country, the authors lay out a road map for entrepreneurial government which applies results-oriented philosophies to public policy.

David Osborne, managing partner of The Public Strategies Group, has served as an advisor to Vice President Al Gore, a consultant to America?s public sector managers and a counselor to leaders worldwide. He lives in Essex, Massachusetts.

Acknowledgments
Preface
Introduction: An American Perestroika	p. 1
Catalytic Government: Steering Rather Than Rowing	p. 25
Community-Owned Government: Empowering Rather Than Serving	p. 49
Competitive Government: Injecting Competition into Service Delivery	p. 76
Mission-Driven Government: Transforming Rule-Driven Organizations	p. 108
Results-Oriented Government: Funding Outcomes, Not Inputs	p. 138
Customer-Driven Government: Meeting the Needs of the Customer, Not the Bureaucracy	p. 166
Enterprising Government: Earning Rather Than Spending	p. 195
Anticipatory Government: Prevention Rather Than Cure	p. 219
Decentralized Government: From Hierarchy to Participation and Teamwork	p. 250
Market-Oriented Government: Leveraging Change Through the Market	p. 280
Putting It All Together	p. 311
Appendix A	p. 332
Appendix B	p. 349
Notes	p. 361
Index	p. 393
Table of Contents provided by Blackwell. All Rights Reserved.

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Reinventing Government : The Five Strategies for Reinventing Government

Summary

Author Biography

Table of Contents

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