Reinventing the Patient Experience: Strategies for Hospital Leaders

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ISBN: 9781567932782 | 1567932789
Cover: Paperback
Copyright: 8/1/2007

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Provides guidance for making significant changes in the way patients experience care in hospitals. Includes designing facilities to minimize stress, support family involvement, and remove physical barriers between nurses and patients. For hospital administrators. Softcover. DNLM: Hospital-Patient Relations - United States.

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The Challenge to Hospitals: Reinventing the Patient Experience	p. 1
Windber Medical Center: Crisis Leads to Change	p. 13
St. Rose Dominican Hospitals - Siena Campus: Creating a New Environment for Hospital Care	p. 27
Abbott Northwestern Hospital: Combining High Tech and High Touch	p. 39
Florida Hospital - Celebration Health: Becoming a Living Laboratory	p. 53
Highline Medical Center: Maintaining the Momentum	p. 67
St. Charles Medical Center - Bend: Adjusting to Change	p. 79
North Hawaii Community Hospital: A Blended Medicine Perspective	p. 95
The Valley Hospital: Reinvigorating Nursing at the Bedside	p. 107
Putting the Components of a Reinvented Patient Experience in Place	p. 121
Measuring and Sustaining Success	p. 155
Lessons Learned	p. 167
Table of Contents provided by Blackwell. All Rights Reserved.

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Reinventing the Patient Experience: Strategies for Hospital Leaders

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