Resolving Conflict

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Resolving Conflict by Scott, Gini Graham, Ph.d., 9781466284524
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  • ISBN: 9781466284524 | 1466284528
  • Cover: Paperback
  • Copyright: 9/16/2011

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A step-by-step guide to the unique E-R-I method of conflict resolution. It's based on dealing with the negative emotions, using the reason to understand the situation and consider alternative conflict resolution strategies, and employing the intuition to come up with alternatives and decide on the best approach.
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