- ISBN: 9780824783280 | 082478328X
- Cover: Hardcover
- Copyright: 1/18/1990
A Druid looks at quality control for product and service industries, amplifying from his earlier book Right first time. Some highlights: Quality is a religion, with the same trappings and pitfalls as other religions; humanity can be distorted, but not abolished, by managerial decree and organizatio