The Right Tools for the Job Selecting and

This book is the result of a four-year study into the most commonly used management tools and techniques in the areas of business strategy and finance, marketing, production and operations, and procurement and supply chain management. It explains which tools are used in small, medium-sized and large companies, whether based in the US, Europe or Asia, across many different industrial and service sectors. It explains where companies find out about particular tools, and examines which appear to be the most successful.

Andrew Cox is Chairman of Robertson Cox Ltd. and CIPS sponsored Professor and Director of the Centre for Business Strategy and Procurement (CBSP) in the Birmingham Business School, University of Birmingham.

Chris Lonsdale, Joe Sanderson and Glyn Watson are all Lecturers in Supply Chain Management in the CBSP.

List of Figures

vii

List of Tables

ix

Preface

xii

Introduction

Chapter 1: The Case For and Against the Use of Management Tools and Techniques

3

(24)

Part I: Strategic Management

Chapter 2: Tools and Techniques for Strategic Management

27

(34)

Chapter 3: The Use of Strategic Management Tools and Techniques

61

(32)

Part II: Marketing and Sales Management

Chapter 4: Tools and Techniques for Marketing and Sales Management

93

(31)

Chapter 5: The Use of Marketing and Sales Management Tools and Techniques

124

(35)

Part III: Operations and Production Management

Chapter 6: Tools and Techniques for Operations and Production Management

159

(32)

Chapter 7: The Use of Operations and Production Management Tools and Techniques

191

(36)

Part IV: Procurement and Supply Management

Chapter 8: Tools and Techniques for Procurement and Supply Management

227

(24)

chapter 9: The Use of Procurement and Supply Management Tools and Techniques

251

(34)

Conclusions

Chapter 10: A Curate's Egg: On the Use and Performance of Management Tools and Techniques

285

(24)

Appendices

309

(14)

Index

323

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The Right Tools for the Job Selecting and Implementing the Most Appropriate Management Tools for Specific Business Purposes

Summary

Author Biography

Table of Contents

Supplemental Materials