Roi at Work

ROI at Work is an invaluable resource for business and HR professionals who need to show how training contributes to the bottom line. This newest offering by celebrated ROI professionals, Jack Phillips and Patti Phillips, presents case studies, best practices, and discussion questions to stimulate change. It also offers solutions to organizations looking to improve current evaluation techniques.

Measuring ROI	p. 1
Contact specialist empowerment	p. 13
Leadership development training	p. 23
ASTD's HPI certificate program	p. 37
Forecasting the ROI of sales training	p. 59
Instructional design foundations course	p. 71
Measuring the ROI in a coaching program	p. 81
In-company management training program	p. 97
Effective meeting skills	p. 103
Measuring ROI for a leadership mastery program	p. 125
An ROI impact study on leadership development	p. 143
Measuring the ROI of an e-learning sales program	p. 159
Table of Contents provided by Blackwell. All Rights Reserved.

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The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

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Summary

Table of Contents

Supplemental Materials