Magnetic Service

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Magnetic Service by BELL, CHIP R.BELL, BILIJACK R., 9781576753750
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  • ISBN: 9781576753750 | 1576753751
  • Cover: Trade Paper
  • Copyright: 1/8/2006

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Magnetic Service-winner of the 2004 Ben Franklin Award for Best Business Book-is widely used in customer service training in North America. With cutting-edge relevance and "make-a-difference" practical tools, it reveals the seven secrets behind the cult-like followings of firms like Starbucks and Harley-Davidson.
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