Patient Satisfaction Pays

, by Brown, Stephen W.; Nelson, Anne-Marie; Bronkesh, Sheryl J. (CON)

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ISBN: 9780834203945 | 0834203944
Cover: Hardcover
Copyright: 4/1/1993

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Patient Satisfaction Paysshows you how to strengthen your practice in the areas by which patients measure quality service. Find a treasury of practical techniques to increase patient satisfaction in this unique handbook.

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If Your Patient Isn't Your Customer Who Is?
Patient Satisfaction Does Pay
Bottom Line Benefits of Top-Line Performance
The Inside Story: What You Say about Patient Satisfaction
Mining Diamonds: Investing in Patient Satisfaction
If You Don't Show Commitment, Will Your Staff?
Lighting and Leading the Way
Commitment: Doing It with Conviction
Share the Vision
Getting Ahead with Your Team Beside You
Recruiting a High-Performance Team
Empowerment: I'll Take Care of That
Staff Satisfaction: It's More than a Paycheck
For Practice Administrators and Managers Only: Gaining Physician Participation
Expectations: What do Your Patients Want?
Patient Expectations: More Reasonable Than you Might Think
Essential Tools for Measuring Your Patients' Expectations
Quality Service Is Clinical Mastery
Take a Walk in Your Patient's Shoes
Your Practice and Your Patients: Love at First Sight?
Doctor, Take Your Hand off the Doorknob!
Follow-up and Follow-through for Satisfied Patients
Doctor's Office, Please Hold
Dealing with the Waiting Room Dilemma
My Time Is Important, Too!
Scheduling for Patient Satisfaction
Can We Talk?
The Patient Is Your Partner
Continuity: Get it, Keep it, Grow it
Quality Is a Moving Target
Standards: Minimum Requirements for Maximum Service
Monitoring Techniques: How To Know What's Working
Service Recovery: When Things Go Wrong, Make Them Right
What Your Patient Wants To Know
Compliance Is Good for Patients and Good for You
Special Attention to Special Populations
Benchmarking: What You Can Learn from Others
Final Thoughts and Comments
A Round-Up of Thoughts and Suggestions for Quality Service
Take the First Step to Practice Success
Table of Contents provided by Publisher. All Rights Reserved.

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Patient Satisfaction Pays

Summary

Table of Contents

Supplemental Materials

FREE SHIPPING

Rent More, Save More! Use code: BBRENTAL

5% off 1 book, 7% off 2 books, 10% off 3+ books

Patient Satisfaction Pays

Summary

Table of Contents

Supplemental Materials

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