Managing Public Disputes : A Practical Guide for Professionals in Government, Business, and Citizen's Groups
, by Carpenter, Susan L.; Kennedy, W. J. D.Note: Supplemental materials are not guaranteed with Rental or Used book purchases.
- ISBN: 9780787957421 | 0787957429
- Cover: Paperback
- Copyright: 8/7/2001
For more than a decade, Managing Public Disputes has been the first choice, hands-on guide for managers, offering useful instructions for handling a wide range of large and small public controversies from the national to the community level. It includes: * Ten proven principles for managing conflict * A comprehensive framework with step-by-step procedures for creating productive outcomes * Seven illustrative case examples * Detailed advice on effective methods for collecting information, conducting interviews, and analyzing a conflict situation * Suggestions for handling special problems such as reluctant participants, keeping people at the negotiation table, and handling situations where emotions are running high * Eight tasks targeted for designing an overall strategy for managing public disputes