Process Improvement for Administrative Departments

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Process Improvement for Administrative Departments by Carter, Willie L., 9781439201046
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  • ISBN: 9781439201046 | 1439201048
  • Cover: Paperback
  • Copyright: 11/10/2008

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A hands-on step by step guide on how to improve the quality of products or services produced by administrative processes. The book focuses on administrative departments and what they must do to satisfy their internal customers.
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