Decision-Making Group Interaction : Achieving Quality

Formerly entitled "Decision-Making Group Interaction," the new edition of this popular small group book features a new title that reflects the substantial and exciting revision it has undergone. Long known for its unique focus on issues of quality group interaction, Patton & Downs' book introduces the communication practices, patterns, and circumstances that promote or inhibit group performance.The Fourth Edition includes several new chapters addressing the most recent developments in the field and a wealth of new case studies, in addition to new and expanded information on a variety of issues: multiculturalism and diversity; strategic planning; conflict management; uses of technology in group contexts; ethics; benchmarking and quality assessment processes; and how to present findings of a group project or work team.For anyone interested in small group communication and/or group decision making.