The Secret of Teams What Great Teams Know and Do

Using the same characters as those found in Miller's other bestseller, The Secretand one new character, a retired Special Forces Commander, this work aims to help team leaders and team members create high-performing teams. The core message is that Talent, Skills, and Communityare all essential to team success, and that team leaders and leaders supervising or training team leaders, need to develop all three in order to create such teams. This work presents a radical message in the team literature and in the practice of most organizations. Most team books focus on such things as getting clear about team purpose and team member roles, not the importance of creating a sense of community in a team. Miller offers concrete suggestions for building teams where people know each other deeply, server each other willingly, and genuinely care for each other. The reader learns of the value true affection and compassion bring to a team and how crucial that bond is to any team's success.

Mark Miller began his Chick-fil-A career working as an hourly team member and is currently vice president of training and development. In over thirty years with Chick-fil-A, Mark has served capacities including restaurant operations, quality and customer satisfaction, and corporate communications. He has also traveled extensively, teaching around the world on a variety of topics. He is the coauthor, with Ken Blanchard, of the international bestseller The Secret.