Send (Revised Edition)

Sendthe classic guide to email for office and home and an instant success upon its publication in 2007has become indispensable for readers navigating the impersonal, and at times overwhelming, world of electronic communication. Filled with real-life email success (and horror) stories and a wealth of useful and entertaining examples,Senddissects all the major minefields and pitfalls of email. It provides clear rules for navigating today's hot-button issues, from bccs and salutations to emoticons and subject lines. It offers essential strategies to help you both better manage the ever-increasing number of emails you receive and improve the ones you send. In this revised and updated edition, David Shipley and Will Schwalbe have added a new introduction and two new chapters"Handheld Etiquette" about BlackBerrys, iPhones, etc., and "Secrets to Keep Email from Taking Over Your Life," an important issue for more and more people.Sendis now more than ever the essential book about email for businesspeople and professionals everywhere.

David Shipley is the deputy editorial page editor and Op-Ed page editor of The New York Times, where he has also served as national enterprise editor and senior editor at The New York Times Magazine. Previously, he was executive editor of The New Republic and a senior presidential speechwriter in the Clinton administration.

Will Schwalbe is senior vice president and editor in chief of Hyperion Books. Previously he was a journalist, writing articles and reviews for such publications as The New York Times, the South China Morning Post, Insight for Asian Investors, Ms. Magazine, and Business Traveller Asia.