Six Sigma Business Scorecard
, by Gupta, Praveen- ISBN: 9780071479431 | 0071479430
- Cover: Hardcover
- Copyright: 1/2/2007
Foreword by A. William Wiggenhorn | xiii | ||||
Foreword by Mohanbir S. Sawhney | xv | ||||
Preface | xvii | ||||
CHAPTER ONE. TRENDS IN PERFORMANCE MEASUREMENTS | 1 | ||||
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CHAPTER TWO. SIX SIGMA—AN OVERVIEW | 19 | ||||
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CHAPTER THREE. NEED FOR THE SIX SIGMA BUSINESS SCORECARD | 45 | ||||
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CHAPTER FOUR. THE SIX SIGMA BUSINESS SCORECARD | 63 | ||||
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CHAPTER FIVE. PLANNING FOR THE SIX SIGMA BUSINESS SCORECARD | 95 | ||||
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CHAPTER SIX. SIX SIGMA BUSINESS SCORECARD DEVELOPMENT | 115 | ||||
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CHAPTER SEVEN. MEASURES OF INNOVATION | 135 | ||||
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CHAPTER EIGHT. IMPLEMENTING THE SIX SIGMA BUSINESS SCORECARD | 145 | ||||
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CHAPTER NINE. STRATEGY FOR EXECUTION | 159 | ||||
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CHAPTER TEN. ADAPTING THE SIX SIGMA BUSINESS SCORECARD TO SMALL BUSINESSES | 191 | ||||
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CHAPTER ELEVEN. MONITORING PERFORMANCE USING THE SIX SIGMA BUSINESS SCORECARD | 197 | ||||
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CHAPTER TWELVE. PERFORMANCE, PROFITABILITY, AND STANDARDS | 211 | ||||
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CHAPTER THIRTEEN. LEADERSHIP FOR PERFORMANCE | 229 | ||||
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CHAPTER FOURTEEN. SIX SIGMA BUSINESS SCORECARD VALIDATION | 245 | ||||
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CHAPTER FIFTEEN. FIELD IMPLEMENTATION | 259 | ||||
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CHAPTER SIXTEEN. INTEGRATING THE SIX SIGMA BUSINESS SCORECARD AND QUALITY MANAGEMENT SYSTEMS | 275 | ||||
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Note from the Author | 293 | ||||
Index | 295 |
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