Six Sigma Fundamentals: A Complete Introduction to the System, Methods, and Tools

Although much has been written touting Six Sigma and its benefits, many are still confused about what exactly Six Sigma is and why it is extremely beneficial. Six Sigma Fundamentals cuts through the "fluff" of conventional Six Sigma jargon and provides the reader with a solid understanding of what defines a Six Sigma initiative and what is expected from the organization, management, and customer. Each chapter fully addresses the concepts of the Six Sigma philosophy and explains the methodologies for real-world applications. Included with the text is a CD-ROM containing more than 75 ready-to-use Six Sigma forms. Six Sigma Fundamentals gives an overview to the entire process - from understanding the significance of "customer requirements" all the way to "Designing for Six Sigma" and "implementation strategy." The model tools, methodology, and goals are explained thoroughly, so that this powerful system may be applied to organizations that are concerned with drastic positive changes to both customersatisfaction and profitability. With a focus on both manufacturing as well as non-manufacturing organizations, Six Sigma Fundamentals demystifies the methodologies, identifies the tools needed for accurate deployment, and enables the reader to explain the design of Six Sigma within the organization.