Six Sigma in HR Transformation: Achieving Excellence in Service Delivery

The chief aim of this book is to explain some of the basic concepts of Six Sigma and to show how applying Six Sigma tools and methodologies can be used to manage the practical challenges of improving HR operations to meet customer expectations at a lower cost and with greater efficiency. To help illustrate some of the key messages within Transforming HR with Six Sigma there are examples drawn from Orion Partners' work using Six Sigma tools that have been pulled together from Orion Partners' work with international organizations over the last seven years. The authors have also drawn extensively on the experience of their team of black-belts in using Six Sigma to drive HR transformation. This concise guide is ideal for project and programme managers involved in business transformation; HR managers as well as Six Sigma specialists seeking to understand its applications within human resources.