Smarter Outsourcing: An executive guide to understanding, planning and exploiting successful outsourcing relationships

";Bravard and Morgan explain persuasively, and succinctly, why any institution should consider outsourcing as a modern and effective management tool."; Howard Davies, Director of the London School of Economics ";Striking the right balance between internal and external resources in all the major functions of your company is an issue all managers should really focus on today. We should dedicate our skills and energy to those areas where we can really make a difference. The rest is a distraction. This book will be very useful to help you with the decision-making process."; Olivier Fleurot, Managing Director, Financial Times ";Every once in a while a management book comes along that makes you rethink basic management tools. Smarter Outsourcing is one of those books and will sit on many CXO desks and board rooms."; Victor Chu, Chairman, International Chamber of Commerce (ICC) Commission on Banking and Insurance ";....provides valuable insights for executives contemplating an outsourcing strategy."; Gay Haskins, Director External Affairs, London Business School ";Morgan and Bravard bring decades of practical experience to the table and provide a comprehensive view of the potential benefits, challenges and pitfalls of outsourcing."; Till Guldimann, Vice Chairman, Sungard If you already outsource some of your company's operations, or are considering doing so, can you afford not to read Smarter Outsourcing?Fast-paced, focused and implementation-oriented, this book will ensure you structure your outsourcing deals for sustainable long-term success.Effective outsourcing should improve both operational and financial performance. Used well, it can be a huge lever for business transformation. Used badly, it can lead to a disastrous disruption of your business and even your corporate reputation. Despite the current prevalence of outsourcing, few executives have experience of how to decide exactly what activities should be outsourced, how to go about it and importantly how to manage the various stakeholders expectations to best advantage. Smarter Outsourcing explains exactly how to make these decisions effectively, taking full account of complex management and people issues as well as financial imperatives. The authors, both global leaders in outsourcing consulting and implementation, lead you through a clear, balanced and unbiased view of the entire process, showing you how to ask the right questions and make smarter decisions at every stage. They cleverly illustrate how, by using your existing Merger & Acquisition experience, you can achieve business enablement, flexibility and demonstrable success throughout the life of the contract and beyond.