The Social Media Handbook Rules, Policies, and Best Practices to Successfully Manage Your Organization's Social Media Presence, Posts, and Potential

Nancy Flynn is the founder and executive director of The ePolicy Institute. She is an internationally recognized expert on workplace social media, e-mail, and Internet policy, compliance, and communications. She is the author of 12 books including The e-Policy Handbook and The ePolicy Toolkit.

About the Author Introduction: Getting the Most from This ResourceWhy Every Organization Needs a Social

1. Media Policy and Compliance Management Program

2. Social Media and the Law: What Every Organization Needs to Know About Legal Compliance

3. Social Networking Creates Legal Evidence: How to Manage Records and E-Discovery Compliantly

4. Regulatory Compliance: Government and Industry Watchdogs Keep an Eye on the Social Web 

5. Privacy, Security, and Social Media: What Every Employer—and User—Should Know 

6. Blog Risks and Compliance Rules

7. Mobile Devices Drive Social Media Risks

8. Seven-Step Action Plan for Successful Social Media Policy and Compliance Management

9. Conduct a Social Media Policy Audit

10. Writing Effective Social Media Policies

11. Content Rules Are Critical to Compliance

12. Enforce Policy Compliance with Education

13. Reputation Management: Responding to and Recovering from a Social Networking Nightmare

14. Sample Policies: Social Media, Blogs, and Related AUPs

15. Glossary of Social Media, Legal, Regulatory, and Technology Terms

Notes 

Index

The following materials are available for download from www.pfeiffer.com/go/flynn password: professional

Test Your Social Media Compliance Management Know-How

Test Your Social Media Compliance Management Know-How: Answer Sheet for Trainers

Self-Assessment: E-Discovery, Record Retention, and Policy Compliance

E-Discovery, Record Retention, and Policy Compliance: Answer Sheet for Trainers

State Rules of Civil Procedure and State E-Discovery Guidelines Handout

Blog Policy and Compliance: Self-Assessment Blog Policy and Compliance: Answer Sheet for Trainers

Sample Social Media Policy Audit Questionnaire for Managers, Supervisors, and Executives

Sample Social Media Policy: Handout

113 Social Media Best Practices: Handout

Resources

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