Social Responsibility: Failure Mode Effects and Analysis

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ISBN: 9781439803721 | 1439803722
Cover: Hardcover
Copyright: 3/5/2010

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There's been a lot of recent buzz about social responsibility amongst organizational leaders in the public and private sector. Although many books cover market response and interest to this global concern, until now there has been no book to focus on methods for assessing an organizations process towards its social responsibility performance through failure mode and risk assessment. This book defines social responsibility, explains how the new ISO 26000 standard 'œGuidelines on Social Responsibility' will affect the market place, and provides practical problem solving methods that can be put to use immediately in any organization to improve overall social responsibility.

Preface	p. xiii
Acknowledgments	p. xv
Author Biographies	p. xvii
An Introduction to Social Responsibility	p. 1
What Is Social Responsibility?	p. 1
An Important Definition	p. 2
Similarities to the Quality Movement	p. 3
An Introduction to ISO 26000	p. 6
The Global Reporting Initiative	p. 8
The Seven Core Principles of ISO 26000	p. 10
Social Responsibility Principles and Examples	p. 10
Accountability	p. 11
Transparency	p. 12
Ethical Behavior	p. 13
Respect for Stakeholder Interests	p. 14
Respect for the Rule of Law	p. 15
Respect for International Norms of Behavior	p. 16
Respect for Human Rights	p. 17
The Seven Core Subjects of ISO 26000	p. 18
Organizational Governance	p. 18
Human Rights	p. 19
Labor Practices	p. 20
Environment	p. 21
Fair Operating Practices	p. 22
Consumer Issues	p. 23
Community Involvement and Development	p. 23
The Preparation for Social Responsibility Performance Improvement	p. 24
Social Responsibility as a Continuous Improvement Target	p. 25
A Tool for Action	p. 25
A Process-Based Approach	p. 27
Trends in Social Responsibility	p. 28
Scholars and Practitioners	p. 28
Academic Research	p. 30
The Business Imperative	p. 31
Acceleration of Concerns	p. 32
Recent Debacles in China With Product Liability	p. 32
Food Shortages	p. 33
Breaches of Ethical Leadership	p. 34
Conclusion of Concerns	p. 35
Actionists and Their Roles	p. 35
Leader	p. 35
Manager	p. 36
Team Member	p. 37
The Individual	p. 37
Grassroots	p. 38
Small Changes Make a Big Difference	p. 38
Identifying Social Responsibility Strategies	p. 40
Social Responsibility and Risk Abatement	p. 40
The Assessment of Risk	p. 43
The Prioritization of Action	p. 45
SRFMEA: A Tool for Improving Social Responsibility	p. 47
FMEA as One Risk Assessment Option	p. 47
Background of the FMEA	p. 49
FMEA and the Military	p. 49
FMEA and the Automotive Industry	p. 51
Intentions and Improvements	p. 52
How to Do an FMEA	p. 54
Basic Elements of the FMEA	p. 54
The Analysis of Risk	p. 54
Proactive Risk Analysis	p. 55
The Magnitude of Potential Losses: Severity Class	p. 56
The Probability of Loss: Occurrence	p. 58
Risk Priority Number	p. 61
The Levers of Risk Abatement	p. 62
The Two-Step Process of Risk Analysis	p. 63
Why FMEA for Social Responsibility	p. 64
FMEA Challenges	p. 66
The SRFMEA Process	p. 69
The ôHow Toö	p. 69
Step 1: Identify the Process to Be Studied Using SIPOS	p. 71
Reason	p. 71
The Task	p. 72
A Checklist for SRFMEA Readiness	p. 72
The SIPOS	p. 72
Cautions	p. 73
Step 2: Develop a Narrative	p. 73
Reason	p. 73
The Task	p. 74
Cautions	p. 77
Step 3: Develop a Value/Failure Diagram	p. 77
Reason	p. 77
Task	p. 78
Cautions	p. 79
Step 4: Function Selected for Analysis	p. 79
Reason	p. 79
Task	p. 80
Cautions	p. 80
Step 5: The Failure Mode Effects and Analysis	p. 80
Reason	p. 80
Task	p. 84
Caution	p. 85
Step 6: Responsibility Analysis	p. 85
Reason	p. 85
Task	p. 88
Cautions	p. 90
Step 7: Action Planning and Tracking	p. 90
Reason	p. 90
Task	p. 91
Cautions	p. 93
Using SRFMEA to Improve Social Responsibility Practices and Processes	p. 95
Improvements Beyond the SRFMEA	p. 95
Social Responsibility Continuous Improvement Goals in Summary	p. 96
After the SRFMEA	p. 96
Improvement Prioritization	p. 97
Plan-Do-Check-Act	p. 97
Prioritization Matrix	p. 97
Risk-Cost-Benefit Analysis	p. 98
Multicriteria Decision Making (MCDM)	p. 99
Decision Tree	p. 100
Network Linkage Model	p. 100
Risk Profile Map	p. 102
Prioritization in Summary	p. 102
More Comparison to the Quality Movement	p. 103
Voice of the Stakeholder	p. 103
Creating a Mission	p. 104
Building Socially Responsible Corporate Cultures	p. 105
The SRFMEA Is a Process, Not a Spreadsheet	p. 105
Who Is Involved Is Critical	p. 107
Optimism or Pessimism?	p. 108
Too Little, Too Late	p. 109
SRFMEA as Dead Document	p. 110
Conclusion	p. 110
A Case Study in Social Responsibility Performance Improvement	p. 113
Identifying a Process of Study Through the SIPOS	p. 116
Developing a Narrative	p. 119
Develop a Value/Failure Diagram	p. 120
Selecting the Function for Analysis	p. 120
Failure Mode and Effects Analysis	p. 121
Responsibility Analysis	p. 122
Improvement Actions	p. 124
Discussion Questions	p. 126
Glossary	p. 127
References and Resources	p. 133
Failure Mode Effects and Analysis Blank Form	p. 135
Responsibility Analysis Blank Form	p. 137
SRFMEA Process Flow	p. 139
SRFMEA Completion Checklist	p. 141
SRFMEA Precautions Checklist	p. 145
Team Interview Questions	p. 147
Typical Failure Modes for ISO 26000 Core Subjects	p. 149
Organizational Governance	p. 149
Human Rights	p. 149
Labor Practices	p. 149
The Environment	p. 150
Fair Operating Practices	p. 150
Consumer Issues	p. 150
Community Involvement and Development	p. 151
SRFMEA Example-Supply Chain	p. 153
SRFMEA Example-Household Cleaning Improvement	p. 157
SRFMEA Example-Initiative Implementation	p. 165
SRFMEA Example-Manufacturing	p. 171
Index	p. 177
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