Software Maintenance Management Evaluation

This book explores the domain of software maintenance management and provides road maps for improving software maintenance organizations. It describes full maintenance maturity models organized by levels 1, 2, and 3, which allow for benchmarking and continuous improvement paths. Goals for each key practice area are also provided, and the model presented is fully aligned with the architecture and framework of software development maturity models of CMMI and ISO 15504. It is complete with case studies, figures, tables, and graphs.

Alain April, PhD, is Professor of Software Engineering at Université du Québec (Canada). His research interests include software maintenance, software quality assurance, and multimedia databases. Dr. April has worked in the telecommunications industry for more than twenty years, has contributed to the internal measurement of software of ISO 9126-3, and is an Editor of The Guide to Software Engineering Body of Knowledge (SWEBOK) chapters on software maintenance and software quality.

Alain Abran, PhD, is Professor and the Director of the Software Engineering Research Laboratory at Université du Québec (Canada). Dr. Abran is the Co-Executive Editor of the SWEBOK project. He has been actively involved in software engineering standardization as the International Secretary for ISO/IEC JTC SC7 Software and System Engineering and as co-manager for the Common Software Measurement International Consortium (COSMIC). Dr. Abran's research interests include software productivity and estimation models, software engineering foundations, software quality, software functional size measurement, software risk management, and software maintenance management.

Foreword
Foreword
Preface
Maintenance Issues and Related Management Approaches
Maturity Models in Software Engineering
Foundations of the S3 mr Process Model
Process Management Domain
Event/Request Management Domain
Evolution Engineering Domain
Support for the Evolution Engineering Domain
Exemplary Practices-Process Management
Exemplary Practices-Event/Request Management Domain
Exemplary Practices-Evolution Engineering Domain
Exemplary Practices-Support to Evolution Domain
Assessment Process, Assessment Tool, and Case Studies of the Use of S3 mr
Summary
Maintenance Standards Models and Enhancement Proposal
Term Assignment for Students
Acronyms and Glossary
References
Index
About the Authors
Table of Contents provided by Publisher. All Rights Reserved.

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Software Maintenance Management Evaluation and Continuous Improvement

Summary

Author Biography

Table of Contents

Supplemental Materials