10. Interview with Sherrie Cornett, Dreyer's Ice Cream
118
(18)
11. Interview with Marty Fischer, Starbucks Coffee
136
(15)
12. Interview with Father Marus, Woodside Priory School
151
(10)
Part III. The Competency Map
13. Introduction to the Competency Map
161
(10)
14. The Core
171
(25)
15. The Process Ring
196
(15)
16. The Interaction Ring
211
(14)
17. Summary
225
(8)
Appendix: Folktale Illustrating Principles of Active Listening
233
(4)
Suggested Reading
237
(6)
Index
243
(10)
About the Author
253
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