Study Guide for Lippincott Williams & Wilkins' Administrative Medical Assisting

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Chapter1 Medicine and Medical Assisting
Chapter2 Law and Ethics
Chapter3 Communication Skills
Chapter4 Patient Education
Chapter5 The First Contact: Telephone and Reception
Chapter6 Managing Appointments
Chapter7 Written Communications
Chapter8 Health Information Management and Protection
Chapter9 Electronic Applications in the Medical Office
Chapter10 Managing the Medical Office
Chapter11 Diagnostic Coding
Chapter12 Outpatient Procedural Coding
Chapter13 Health Insurance and Reimbursement
Chapter14 Accounting Responsibilities
Chapter15 Credit and Collections
Chapter16 Making the Transition: Student to Employee
Chapter17 Capstone Activities: Applying What You Have Learned