Successful Interviewing and Recruitment

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ISBN: 9780749462222 | 0749462221
Cover: Paperback
Copyright: 12/28/2010

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"Successful Interviewing and Recruitment" teaches managers how to structure the interview, spot exceptional candidates, and hire only those who will add value to the business. With advice on which questions to ask and which not to ask, readers will learn how to challenge candidates while treating them fairly, so that the best candidates will want the job. Based on proven techniques, this book explains how to put a candidate at ease, construct competency-based questions, identify dishonest candidates, and design practical tests to measure candidates' abilities. Packed with practical information, this is a guide for anyone from the owner of a small company to managing director of an international business.

Why learn to interview properly?	p. 1
Interviewing is a skill	p. 2
Reasons to get it right	p. 5
Two-way communication	p. 7
Structuring the interview	p. 9
Introducing the competency-based interview	p. 9
Pulling together a job description	p. 12
Creating a person specification	p. 15
Creating job documents for your organisation	p. 19
Developing your questioning skills	p. 21
Asking open and closed questions	p. 21
Asking reflective questions	p. 23
Asking challenging questions	p. 25
Learning to ask questions about competencies and behaviour	p. 26
Delving into motivations and aspirations	p. 39
Interpreting body language	p. 41
Being persistent	p. 42
Avoiding poor questions	p. 45
Unacceptable and discriminatory questions	p. 46
Stress and 'killer' questions	p. 54
Pop psychology questions	p. 55
Hypothetical questions	p. 56
Leading questions	p. 57
Multiple questions	p. 58
Self-assessment questions	p. 59
General questions	p. 60
Overly broad questions	p. 60
Questions about fit	p. 61
Honing your listening skills	p. 63
Body language and voice	p. 63
Interjecting	p. 65
Taking notes	p. 67
Preparing to interview	p. 71
Recruiting possible candidates	p. 71
Designing the interview process	p. 74
Inviting candidates to interview	p. 79
Interviewing with colleagues	p. 80
Scheduling	p. 81
Settingup the room	p. 82
Interviewing on the move	p. 83
Telephone interviewing	p. 84
The CV and covering letter	p. 85
Opening the interview	p. 87
Your frame of mind	p. 87
Putting candidates at ease	p. 88
Handling lateness and other issues	p. 90
Introducing the interview	p. 90
Checking facts	p. 94
Competencies and example interview questions	p. 97
Instructions for using the competencies	p. 98
Thinking analytically	p. 99
Planning and organising	p. 101
Demonstrating drive and determination	p. 102
Serving customers	p. 104
Working in a team	p. 105
Learning and developing oneself	p. 106
Influencing others	p. 108
Thinking and behaving commercially	p. 109
Communicating with others	p. 111
Building relationships	p. 113
Managing change	p. 114
Selling	p. 116
Leading and inspiring others	p. 117
Further competencies	p. 119
Technical knowledge	p. 123
Discussing money	p. 125
Questions about money	p. 125
Persisting on the money issue	p. 127
Wrapping up the interview	p. 129
Notice periods and non-compete clauses	p. 129
Answering candidates' questions	p. 130
Selling the job	p. 133
Explaining next steps	p. 134
Making spontaneous offers	p. 135
Rating candidates and making a decision	p. 137
Marking guidelines	p. 138
Behaviours and rating scale	p. 139
Sample marking frame	p. 139
Deciding which candidate to hire	p. 146
Holding a wash-up discussion	p. 155
Keeping candidates on file	p. 163
Deciding not to make any offers	p. 163
Communicating your decision to candidates	p. 164
Checking references	p. 167
A note on induction and development	p. 169
Evaluating and improving the interview process	p. 171
Evaluating the overall process	p. 171
Improving your own interviewing skills	p. 174
Creating useful interview documents	p. 177
Pre-interview checklist	p. 177
Interviewer guide	p. 179
Final words	p. 187
The quest for perfect prediction	p. 187
Practice makes better	p. 188
The two-way nature of the interview	p. 188
Other methods of assessment	p. 189
The 10 commandments	p. 190
Support for your organisation	p. 191
Table of Contents provided by Ingram. All Rights Reserved.

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Successful Interviewing and Recruitment

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