Supervision: Concepts and Skill Building

PART ONE: What is a Supervisor?

Chapter 1: The Role of the Supervisor

PART TWO: Modern Supervision Challenges

Chapter 2: Ensuring High Quality

Chapter 3: Working with Teams

Chapter 4: Meeting High Ethical Standards

Chapter 5: Using Modern Technology: Focus on the Internet

Chapter 6: Managing Diversity

PART THREE: Functions of the Supervisor

Chapter 7: Reaching Goals and Objectives

Chapter 8: Organizing and Authority

Chapter 9: The Supervisor as Leader

Chapter 10: Problem Solving and Decision Making

PART FOUR: Skills of the Supervisor

Chapter 11: Communication

Chapter 12: Motivating Employees

Chapter 13: Improving Productivity

Chapter 14: Supervising "Problem" Employees

Chapter 15: Managing Time and Stress

Chapter 16: Managing Conflict and Change

PART FIVE: Supervision and Human Resources

Chapter 17: Selecting Employees

Chapter 18: Providing Orientation and Training

Chapter 19: Appraising Performance

Chapter 20: The Impact of the Law

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