Supervision in the Hospitality Industry:

Supervision in the Hospitality Industry: Leading Human Resources, 7th Edition focuses on the different roles of employees from beginning leaders, newly promoted supervisor, or anyone planning a career in the hospitality field. The text is enhanced from previous issues with more industry examples and the addition of key word definitions. It offers several new chapters on topics such as supervisors as leaders; goal setting; supervisory communication; suggestions for improving communications and social media communications; drivers of diversity; multiculturalism; social media recruiting; hiring suggestions; evaluating on-the-job performance and performance improvement; behaviors of leaders; team building; teaching methods for training; causes of conflict in the workplace; critical thinking example and question on discipline; supervising employees; supervisors delegating; and common mistakes in delegating.

John R. Walker, DBA, CHA, FMP, is a Fulbright Senior Specialists and the McKibbon Professor of Hotel and Restaurant Management in the School of Hotel and Restaurant Management at the University of South Florida, Sarasota-Manatee.

Preface xi

Part 1. Supervision 1

Chapter 1. The Supervisor as Manager 3

Chapter 2. The Supervisor as Leader 39

Chapter 3. Planning, Organizing, and Goal Setting 67

Chapter 4. Communicating Effectively 101

Part 2. Equal Opportunity, Diversity, Recruitment, and Performance Standards 139

Chapter 5. Equal Opportunity Laws and Diversity 141

Chapter 6. Recruitment, Selection, and Orientation 167

Chapter 7. Performance Effectiveness 213

Part 3. Creating a Positive Work Environment 257

Chapter 8. Motivation 259

Chapter 9. Supervising Teams, Teambuilding, and Coaching 297

Chapter 10. Employee Training and Development 327

Chapter 11. Conflict Management, Resolution, and Prevention 361

Part 4. Maintaining High Performance 379

Chapter 12. Discipline 381

Chapter 13. Decision Making and Control 423

Chapter 14. Delegating 455

Glossary 479

Index 491

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Supervision in the Hospitality Industry: Leading Human Resources, 7th Edition

Summary

Author Biography

Table of Contents

Supplemental Materials